Intern (m/f/d) Global Customer Experience

<h3>Company Description</h3><p>At Stepstone we have a simple but very important mission: As one of the leading digital recruiting platforms and #2 most popular tech employer in Germany, we help everyone find the right job. Therefore, we need you!</p><p>To accomplish our mission, we are looking for an <strong>Intern (m/f/d) Global Customer Experience</strong> in <strong>Düsseldorf</strong>.  As part of our Global Customer Experience Team, you will actively support your team in day-to-day business, for example in conducting international customer studies for all brands of The Stepstone Group.</p><p>Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group is critical to our success as a global company, so we want to recruit, develop and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know.</p><p>Join us and become part of one of the largest German digital enterprises with more than 4,000 employees. In addition to our international footprint, we are also part of the Axel Springer SE family and its unique European family of successful companies.</p><h3>Job Description</h3><ul><li>As an active member of the Global Customer Experience team, you will support the international projects in day-to-day business</li><li>You help to strategically position the topic area of customer experience within The Stepstone Group</li><li>You support the development of solution concepts and find the right answers to all challenges that arise in the international Stepstone Group in relation to the topic of customer experience</li><li>You analyze customer feedback, prepare presentations, and assist in the preparation of reports</li><li>You set up new surveys that help us understand our customers even better</li><li>You work on independent work packages and support the strategic development of the central customer experience program</li></ul><h3>Qualifications</h3><ul><li>You are an enrolled full-time student or recently graduated at a state-approved university majoring in business, marketing, project management, or equivalent</li><li>You are willing to support the Commercial Customer Experience Team for at least 6 months</li><li>You already possess some business management knowledge with a focus on strategy, project management or even customer experience</li><li>Ideally you already gathered some experience in the field of quantitative survey methods as well as the use of Qualtrics </li><li>You are confident in conducting internet-based research and using Excel and PowerPoint</li><li>You have a high degree of independence, analytical ability, service orientation and communication skills</li><li>You are fluent in English and at best also in German</li></ul><h3>Additional Information</h3><p> </p><ul><li><strong>Your start at The Stepstone Group: </strong>We want you to feel comfortable right from the get-go and you can begin networking immediately. That's why we always start with an onboarding event lasting several days, during which you get to know your new colleagues, our products and our culture. After that, the onboarding continues in your department - with several weeks of individual training. </li><li><strong>Big player with start-up flair: </strong>Even though we've grown quite a bit, we haven't lost our laidback attitude from the early days. In concrete terms, this means that we are on a first-name basis, we have short communication channels, flat hierarchies and super helpful colleagues.</li><li> <strong>Flexible working hours:</strong> Have your lecture times changed? No problem - we will discuss your working hours individually</li><li><strong>Combine your mandatory internship with your work with us:</strong> If you wish, you can also work full-time during your semester break and have the time credited as an internship at university</li><li><strong>Four-legged friends welcome! </strong>- Would you like to bring your dog? With pleasure. Every day is "bring-your-dog-to-work-day"!</li><li><strong>Our location? </strong>We're easy to reach - whether by car, train or bike. By the way: We sponsor 50% of your parking space or job ticket. </li><li><strong>Fancy a coffee? </strong>Our coffee is brewed fresh and free of charge. Speaking of fresh, of course, we also serve fresh fruit every day. </li><li><strong>Our in-house post office: </strong>Standing in line isn't your thing? Then simply have your parcels delivered to the office. </li><li><strong>Even more benefits: </strong>Christmas party, summer party, team events, incentives, subsidization on our company pension scheme and great offers at wholesale rates (e.g. for mobile phone contracts, Sixt and hotel bookings with HRS) - our list is long.