IT Field Support Intern (Summer 2025)

Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

About the Role:

We are looking for a motivated and detail-oriented IT Field Support Intern to join our team in Exton, PA. This hands-on role is ideal for someone passionate about technology and eager to gain real-world experience in IT support, infrastructure, and system migration. The intern will assist with daily IT tasks and play a key role in a large-scale migration project, all while ensuring compliance with safety and security guidelines.

Key Responsibilities:

• Assist with layout changes, including relocating IT equipment and reconnecting hardware.
• Perform network cabling work, including installations, re-routing, labeling, and testing connections.
• Provide technical support for workstations, troubleshooting hardware and software issues.
• Help with cable management and clean-up efforts to improve overall workspace organization.
• Support the setup and configuration of laptops and desktop computers based on company standards.
• Contribute to minor hardware repairs and upgrades as needed.
• Participate in a key project to migrate 85 computers to Windows 10 LTSC, ensuring:
  • Pre-checks, backups, and validations are completed properly.
  • Transitions are smooth and aligned with business needs.
  • No disruption to ongoing operations.

Qualifications

Qualifications:

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Hands-on experience with building PCs, troubleshooting hardware, or working on personal IT projects.
• Basic knowledge of networking and operating systems, especially Windows 10.
• Ability to follow structured procedures and checklists.

Ideal Candidate Traits:

• A team player with excellent communication skills.
• Organized and detail-oriented, with a focus on quality.
• Curious and proactive in learning and problem-solving.
• Able to work safely and responsibly, following all IT and workplace security protocols.

What You’ll Gain:

• Practical IT field experience in a professional environment.
• Involvement in a critical operating system migration project.
• Skill development in computer setup, cable management, and support best practices.
• A deeper understanding of IT support workflows and safety in technical environments.