Sr. Sales Director - Professional Services

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Location: Remote, US

Role Summary: 

The Sr. Director of Services Sales Engagement will focus on designing and executing sales strategies and programs requiring proven business development, market intelligence and solutions selling experience maximizing bookings, revenue, and profitability for Genesys Professional Service Offerings. We expect this person to have a history of managing high performing sales groups, establishing key metrics and score cards, and tracking progress.

Understanding our business model, the ideal candidate should have a history of uncovering buying opportunities that will lead to, but not limited to, increased professional services bookings, adoption, consumption, and expansion. This role will include managing and assigning individual bookings targets for an experienced group of service engagement sales directors. 

The expectation is continuing to maintain our expected performance levels while also increasing and expanding our selling capabilities. Candidates, should be prepared to discuss how you will add value, define strategies, increase velocity, and overcome adversity. In this individual and team quota-carrying role, we will want to learn more about your sales targets and how you have performed against them and how your skills will transfer to Genesys.

Core Responsibilities:

• Responsible for exceeding quarterly booking targets, including negotiating, and closing opportunities individually and with the greater selling teams.

• Create account plans and sales proposals with clearly identified selling opportunities that drive booking attainment and client adoption. 

• Assign and manage all team selling activities: quotas, metrics, KPI’s, forecasted opportunities, revenue targets etc.

• Provide corrective actions and development plans when performance is below expectations.

• Build confidence & trust with prospects, customers, partners, account executives, direct reports for continuous improvement and booking performance.

• Leverage customer data and insights, collaborate with cross-functional teams to continuously improve our offerings, ensuring maximum value delivery to our customers.

• Collaborate with all Professional Services groups to identify upsell and cross-sell opportunities, driving revenue growth.

• Leverage techno-functional expertise to listen, understand and translate our customers' specific technical challenges and requirements into tangible requirements and billable effort proposals.

Skills and Experience: 

• 10+ years of advanced technical sales and business development experience with a consistent record of achievement.

• Strong statement of work, business strategy, presentation skills in a fast paced, global environment.

• Experience in managing direct reports and leading teams.

• A coachable leader, who is willing and able to provide and accept constructive feedback.

• History of working within in a SaaS and/or CcaaS technical and revenue environments  

• Demonstrated success leveraging third-party companies to achieve quota.

• Consultative, Solution-selling experience (vs. product-centric sales) required.

• Superb organizational skills and with a history outlining and establishing sales strategies.

• Leadership record that promotes and exemplifies the highest levels of teamwork, personal accountability, mutual support, and development of others.

• At min 50% travel for business development and solutions opportunities 

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$151,650.00 - $297,650.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: