Customer Service/Support Representative
CAEAbout the role
CAE is a global leader in training for the civil aviation, defense, and security markets. Backed by a strong commitment to safety, innovation, and customer success, CAE provides advanced training solutions that help prepare customers to perform complex tasks in critical environments. With operations around the world, CAE fosters a collaborative and inclusive workplace where employees contribute to meaningful outcomes.
- Serve as the main point of contact for client inquiries and service requests
- Greet and check in clients at the training center
- Provide support to clients, including executive-level stakeholders, during training events
- Conduct pre-training outreach to clients
- Troubleshoot issues and coordinate appropriate solutions
- Ensure classrooms are properly set up with required materials
- Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels)
- Maintain inventory of training and classroom materials
- Create purchase requisitions and coordinate ordering of center supplies
- Organize meetings and manage scheduling using Outlook and related tools
- Generate shipping labels and coordinate shipments (e.g., FedEx)
- Act as liaison between clients and internal departments
- Maintain a professional demeanor and appearance in all interactions
- Obtain Notary Public designation and adhere to applicable requirements
- Support a 24/7 training environment with a variable schedule, including weekends
Minimum Qualifications
- High school diploma or equivalent
- Experience in customer service, hospitality, or administrative support
- Ability to communicate effectively verbally and in writing
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel
- Ability to learn new software systems and tools quickly
- Ability to handle sensitive information with confidentiality and integrity
- Ability to build and maintain professional relationships with internal and external stakeholders
- Ability to perform in a fast-paced, client-facing environment
- Willingness and ability to work weekends and a variable schedule
- Ability to meet physical requirements, including:
- Lifting up to 50 lbs. or less
- Standing, stooping, or squatting as needed
- Climbing stairs and step ladders
- Working in confined spaces
- Extended periods of phone use
Preferred Qualifications
- Associate degree (two-year degree) or higher
- Experience supporting executive-level clients or stakeholders
- Experience in hotel, concierge, travel, or similar client-facing environments
- Familiarity with Apple products and iOS applications
- Experience coordinating logistics in a training or event environment
- Demonstrated ability to resolve issues and improve customer satisfaction
Benefits
CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail HRBusinessAviation@cae.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify
As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, pl
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s