Factory Service Branch Manager

Job Description:

We are seeking a highly motivated and experienced Factory Service Center Branch Manager to join our dynamic team! Under the direction of the Regional Service Operations Manager, the Factory Service Center Branch Manager will play a critical role in overseeing and managing the operational activities of our Factory Service Centers and develop our Service team to support individual growth and increase organizational capacity. The manager will lead a team of technicians and support staff that ensures the delivery of high-quality customer support and product service to distribution and end users, optimizes operational efficiency, and drives continuous improvement opportunities. The ideal candidate will possess strong leadership skills, operational expertise, and a customer-centric approach. 

Duties and Responsibilities 

People, Culture & Strategic Leadership: 

• Foster Milwaukee Culture expectations with team to create empowered leaders and a one team mentality, and drive innovation and an always improving mindset to maximize organizational capacity and create a collaborative and high-performance team. 

• Set performance goals and objectives, conduct regular evaluations, provide feedback and monitor training to help develop team. 

• Develop goals and self-evaluate performance toward achieving those goals. 

• Align with the Regional Service Operations Manager’s efforts to train, coach & mentor for continuous improvement in his/her performance. 

• Recruit and hire high potential employees and execute onboarding and continuing education training to develop team, expand organizational capacity and foster employee growth. 

• Drive cross-functional engagement with key business partners to achieve strategic objectives, exceed metrics and deliver on critical improvement projects. 

Operational Oversight: 

• Supervise direct-report employees, including coordinating, prioritizing and overseeing all activities, while driving direction of branch operations and assigning responsibilities and duties.  Recommend to leadership personnel changes in status and resource allocation