About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Outpatient Care Tech would assist the physician or advance practice provider (APP) with patient flow, intake, vital signs, procedures, and administrative tasks.

Essential Job functions:

• Assists Physician, APP with patient care, patient flow, intake, vital signs, procedures, and administrative tasks.

• Greets patients/family. Schedule patient appointments and tests in an efficient and timely manner.

• Answers the telephone promptly. Takes an accurate message when needed and delivers to the appropriate individual. Demonstrate appropriate etiquette.

• Schedules appointments accurately and appropriately according to departmental guidelines • Schedules and enters diagnostic tests and procedures into order management system, following all appropriate workflows.

• Obtains, verifies, and updates patient information including demographics, insurance, HIPAA forms and financial waivers.

• Prepares the examination room. Escorts patient into the room. Cleans examination room when exam is complete.

• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit. • Communicates & provides care consistent with the age, cultural, spiritual, and developmental needs of the patient.

• Collects lab specimens according to departmental guidelines. Accurately labels specimens. • Accurately completes any/all necessary forms for the patients.

• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.

• Works cooperatively with Patient Service Representative (PSR) and other clinical staff to ensure timely pre-authorizations.

• Appropriately reviews and reconciles medication list in EHR.

• Accurately documents allergies in EHR.

• Employs appropriate and timely use of tasking in EHR.

• Confirms future appointments as needed.

• Communicates with the Office Supervisor / Manager appropriately and promptly.

• Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services.

• Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly.

• Appropriately adheres to universal safety precautions when disposing of medical waste.

• Demonstrates flexibility with various work schedules.

• Recognizes and performs duties which need to be performed although not directly assigned.

General Job Functions:

• Verbalizes and demonstrates understanding medical emergency procedure.

• Complies with all SMG regulatory policies, procedures and standards.

• Understands and performs within scope of practice.

• Other duties as assigned and/or required i.e. EKG, Phlebotomy. <