Customer Success Manager (m/f/d)

KINEXON is a global leader in sports technology, providing cutting-edge solutions that optimize performance, enhance training, and improve overall team success. Our innovative products empower professional and semi-professional teams, leagues, and organizations by delivering real-time data insights to enhance decision-making and maximize potential. 

 

MISSION OF THIS ROLE

We are seeking a highly motivated and customer-focused Customer Success Manager to join our team. In this role, you will build and develop long-term relationships with our customers, ensuring they derive maximum value from KINEXON’s technology. You will work closely with professional teams across Europe and Asia, providing hands-on support, education, and strategic guidance. 

 

YOUR QUALIFICATIONS

• Act as a trusted advisor by proactively managing a portfolio of professional sports teams and league accounts across our main sports (Soccer, Basketball, Handball, Volleyball and Ice Hockey)
• Conduct follow-up calls, on-site visits, and email engagements to create an exceptional customer experience.
• Track and monitor overall account health, identifying concerns and potential churn risks while developing corrective action plans.
• Educate customers on the applications and benefits of KINEXON’s product portfolio through initial onboarding and continued training.
• Provide ongoing support and consult with various stakeholders, including performance coaches, strength & conditioning staff, sport scientists, and video coordinators, on integrating sports science and technology into their high-performance ecosystems.
• Assist teams with data analysis and escalate complex requests for deeper insights.
• Collaborate cross-functionally with sales, marketing, project management, customer support, and product management & strategy teams, advocating for customer needs.
• Support pre-sales activities, including product demonstrations (online and in-person) for potential customers.
• Gather and prioritize customer feedback, translating it into actionable insights for product development and improvement. 

 

YOUR QUALIFICATIONS

• Bachelor’s degree (or higher) in Sports Science, or a related field.
• Experience with data analysis and familiarity with sports science concepts
• Strong understanding of sports performance, analytics, and technology in professional settings.
• Excellent communication and relationship-building skills.
• Ability to travel as needed for on-site visits and customer meetings.
• Experience in sports as an athlete or coach preferred.
• The ideal candidate is fluent in German and English (must!) and speaks an additional language (ideally spanish or french)
• Ideally you are living in Munich or in the Munich area

You can look forward to this with us

At KINEXON, you will meet people with a similar mindset who are passionate about innovative technologies and love to master new challenges in a team, as well as create great products.  

Become part of our team and enjoy the following benefits:  

• #Freetime 30 days (DE) / 20 days (US) paid vacation to refuel your energy (for full-time employees)
• #WeCare – take your time off for the family (parental leave etc.)
• #WorkingHours – Early bird or night owl - you can choose your flexible work hours.
• #FlexibleLocation – we work with a hybrid and remote model.
• #OneTeam - We enjoy spending time together at regular team and company events.
• #OnTop -  further benefits selected by you annually out of a range of benefits that we offer (mobility, sports, vacation budget, training budget and more) 

If you want to find out more about our benefits, you can look here and with a visit to Instagram wearekinexon you can get a look behind the scenes.

 

About Us

KINEXON is a global location-based technology leader that develops groundbreaking hardware and software solutions for the Internet of Things (IoT). Our vision