Manager, Security Operations Center

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Salary

Job Description:

 

This position will report to Dearborn, MI on a Monday- Friday schedule. Occasional weekends and nights required based on scheduling.

Manager, Security Operations Center - The Auto Club Group

What you will do:

The Manager of the Security Operations Center (SOC) is responsible for the 24/7 operation of ACG’s global security monitoring and incident response hub. This role ensures the SOC functions as a state-of-the-art hub for real-time security monitoring, crisis response, and intelligence analysis to protect ACG’s employees, facilities, and operations worldwide. Additionally, this role is responsible for physical security project management, oversite, and physical security infrastructure implementation. The SOC Manager oversees a team of analysts and operators who monitor security systems, assess incoming threats or incidents, and coordinate appropriate responses. The manager drives the continuous improvement of SOC processes, technologies, and staff performance, aligning SOC capabilities with ACG’s overall security objectives. They also maintain close integration between the SOC and other security functions (Protective Intelligence, Physical Security, Business Continuity) to ensure a unified and swift response to any security issue or emergency.

SOC Operations Leadership & Training: Manages shift schedules and staffing to maintain round-the-clock coverage with well-trained analysts. Establishes protocols so that every alert, alarm, or incident report is promptly evaluated and acted upon according to severity. Develops a training program that covers technical skills (e.g., alarm monitoring, OSINT basics), scenario drills, and soft skills (communication under stress), to maintain a high-performance team that can adapt to emerging threats.

Security Systems Management: Oversee the deployment, maintenance, and effectiveness of physical security systems including alarms, video surveillance (CCTV), access control systems, locks, and other protective devices. Works with the Physical Security Project Consultant and IT teams to ensure systems are properly installed and integrated.

Incident Detection and Response: Ensures the SOC is effectively detecting, analyzing, and responding to security incidents of all types (e.g., facility alarms, access control breaches, executive duress alarms, travel security emergencies, natural disaster impacts to sites). Develops and refines SOPs for incident management, so that the SOC coordinates immediate actions (dispatching security personnel, notifying management, liaising with emergency services) and escalates incidents appropriately. Implements an incident classification system and response playbooks to standardize reactions to common scenarios.

Strategic Development & Integration: Supports the design and continual development of ACG’s SOC capabilities. Benchmarks the SOC’s performance and practices against industry best-in-class operations. Aligns SOC initiatives with ACG’s broader security strategy, ensuring the SOC provides actionable.

Supervisory Responsibilities:

Manage a team of Security Operations Center Coordinators, Lead Coordinators in a 24/7 operation. Select, hire, train, develop and coach assigned staff in accordance with corporate and Human Resource guidelines.

How you will benefit:

• A competitive annual salary between $95,000 - $114,000 with annual bonus potential based on performance

• ACG offers excellent and comprehensive benefits packages, including:

• Medical, dental and vision benefits

• 401k Match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, and rewards and much more

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• Bachelor Degree in Security Management, Emergency Management, Information Systems or a related field (or equivalent experience).

Experience:

• seven years as a supervisor in a corporate security operations center or similar setting
• testi