Sr. Consultant, Money Movement Service Experience

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

JOB DESCRIPTION

Team Summary

Client Services (CS) provides industry-leading operational support to Visa’s clients around the world. CS works with issuers, acquirers, processors, FinTechs, and merchants worldwide to develop and deliver the support model for Visa Inc.  This includes day-to-day operations and product support, back-office support, and customer performance reporting. With our deep knowledge and expertise, we are a key internal partner to Product and Technology, bringing the voice of the customer into the design, development, and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new products like Visa Direct in the market.

The LAC Senior Consultant, Money Movement Service Experience, will have a good mix of business, functional and technical knowledge. This is an individual contributor role with regional & global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change, have the ability to learn, and are willing to challenge and ask questions in order ensure an optimized client experience.

This role will focus specifically on Money Movement (i.e. Visa Direct, Alias Directory & B2B Connect) Solutions – Visa Direct is a payment service that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers - B2B Connect is a bank-to-bank messaging and settlement service developed for financial institutions to allow their corporate clients to make and receive business purpose payments.

In this role, you are expected to

• Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.

• Develop strong partnership with LAC Visa Direct Product Development, Technology, Regional Client Services teams located in Visa hubs across the region.

• Lead cross-regional and/or cross-functional Visa Direct initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.

• Accountable for ensuring regional and global teams have a view into the initiatives including anticipated impacts and proactively soliciting input and feedback from regional partners.

• Develop necessary training documentation and artifacts to ensure effective training and knowledge transfer to all affected CS teams to ensure they can execute the strategy with the clients.

• Capture and prioritize issues that prevent supporting clients at scale and ensure a feedback loop into Product and Technology

• Be a Visa Direct subject matter expert in the Commercial Money Movement CS team including knowledge of the APIs, VisaNet processing, implementation guides, client integration options, deployment, and post-production support.

• Understand how aliases are used in money movement transactions.

• Knowledge of B2B Connect and functionality.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Proficiency in English and Spanish is required. Knowledge of Portuguese is a plus.

Preferred Qualifications
9 or more years of relevant work experience with a Bachelor D