Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve. 

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X. 

Summary:

Our Energy team is seeking a full-time Vivint Smart Home Fulfillment Specialist to make outbound confirmation calls to customers scheduled to be installed the next day and retain customers for installation. 

This role will include working in a fast-paced, high-energy environment as we are revolutionizing the idea of Smart Energy by integrating Smart Home with Solar. You will work closely with higher-level leadership and understand the different partnerships we manage. This will require flexibility and being able to adapt to changes as our business continues to grow. 

Primary Responsibilities:

• Confirm installation appointments the next day by call or text 
• Ability to maintain service levels and confirmation metrics 
• Help to retain customers who have canceled or have fallen off the schedule 
• Maintain relationships with our Field Ops and Indirect Partners 
• Work closely with higher-level, internal leaders for Sales Blitz planning and/or tagging installations to a specific technician 
• Report on trends and data to internal leaders 

Required Skills/Experience: 

• Able to maintain an engaging energy and enthusiasm with our potential customers 
• Excellent communication skills, in person, over the phone, and written with external and internal partners/leaders 
• Comfortable engaging directly with customers, including problem-solving and retention conversations 
• Competitive spirit with experience contributing to team culture, including positivity, high performance, ownership, teamwork, and accountability 
• Ability to quickly adapt to change 
• Proactive problem-solver
• Sales or retention experience preferred 

Here are some highlighted perks you should ask us about:  

• Free daily lunch and drinks on site 
• Paid holidays and flexible paid time away 
• Employee/Friends/Family Discounts 
• Onsite health clinic, gym, gaming tables 
• Medical/dental/vision/life coverage & 24/7 Medical Hotline 
• 401(k) + Employer Match 
• Employee Resource Groups 

WORKING CONDITIONS:   

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

SAFETY: 

We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment.  Each new employee is responsible for completing all training requirements.  Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public.  Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.