Software Engineer II

 

GCI's Software Engineer II will apply principles and techniques of computer science, engineering, and mathematical analysis to design, develop, document, test, debug and support new and existing software systems and solutions which solve business problems and support the goals of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Development and Design:

• Design, develop/build and test applications, integrations, scripts, automations, and other software solutions that meet business objects and requirements, while adhering to the SDLC, security standards, development guidelines and best practices.  Define system performance standards and KPI’s. 
• Properly and accurately estimate, track, and document all development efforts to all departmental and team standards and specification requirements.  This might include, but is not limited to, detailed LOE estimates, technical specifications, flowcharts, architectural diagrams, administration instructions and end-user manuals, 
• Collaborate, as needed, with project managers, business analysts and other developers as well as other project resources during the scoping, requirements gathering and design phases of projects.        Comply with all project plans throughout the development process.

Operational Support:

• Provide exceptional customer, end-user, and stakeholder support always.
• Troubleshoot and debug solutions to resolve incidents and ongoing problems.
• Monitor systems performance and identify areas of improvement.
• Upgrade, reconfigure and improve solutions, as needed, to achieve high usability, reliability, availability, accuracy, and performance and either reduce or eliminate technical debt.

Backend and Integration Focus Addendum: 

Additional Engineer Job Duties & Disciplines

Backend and Integration Software Engineers are responsible for design, implementation, testing, and support of software development with a focus on backend Integration development. Strong experience in such domain is required. Extensive knowledge and expertise with modern large-scale, complex integration environments using multiple languages, multiple web frameworks and multiple data formats such as JSON and XML, modern RESTful micro-services and legacy SOAP based services. Comfortable building new systems and integrations according to modern enterprise integrations patterns such as data streaming, micro-services, dynamic scaling, and blue-green deployments while integrating with and supporting legacy systems and integrations that use classical enterprise integration patterns. Familiarity and experience in telecommunications including the following OSS and BSS concepts; customer relationship management, order management, provisioning, logical and physical inventory management, trouble management, billing, and invoicing.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary.  Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes. 
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences including software diagramming such as UML. Decision making, problem solving, both technical and procedural. Ability to facilitate strategic and tactical discussion between business users and stakeholders, technical teams, and IT leadership.  Take initiative to initiate communication amongst teams, including remote team members.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers. 
• RELIABILITY - Consistently follows through on assigned tasks as exp