Customer Loyalty Specialist (Logan, UT)

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

 

Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected.  We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.   

Teamwork is important for us here at Vivint.  As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.   

 

Who We are Looking For: 

We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career. 

 

Training: Paid, Mandatory In-person Training Monday - Friday 

Starting Rate: $16.75/hr + Commissions 

We want you to grow with us! Potential to make up to $18.25/hr within your first year.  

*Promotions and compensation are dependent on performance and are not guaranteed*  

  

Job responsibilities:  

• Deescalate customers and find resolutions for complex issues   

• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.   

• Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)   

• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.   

• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.  

  

What will make you successful:  

• Sales and communication skills (or a desire to learn these skills)   

• Strategic minded, Self-Motivated, and consistently excellent   

• De-escalation skills  

• Passion for providing quality customer service   

• Verbal and written communication skills  

• Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).     

• Well-versed in smart home technology and the products that we offer  

   

 Minimum Requirements:  

• Must be able to reliably commute to our Logan, UT office 

• Must be at least 18 years old  

 

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Daily meal tickets that can be used at Lee's Marketplace, Chick-Fil-A and other restaurants.
• Paid holidays and flexible paid time away
• Career development and leadership opportunities 
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups
• Casual dress code 

 

WORKING CONDITIONS: 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

 

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment.  Each new employee is responsible for completing all training requirements.  Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public.  Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe co