Human Resources Officer PeopleSoft Operations - (HR Operations)

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Under the general supervision of the Deputy Division Chief for HR Operations (HROPS) and the Team Lead for PeopleSoft Operations and Dual Systems Administration, the HR Officer provides technical and functional support to ensure the effective and reliable operation of Human Capital Management (HCM) systems. The role focuses on supporting PeopleSoft and Workday applications through day-to-day maintenance, troubleshooting, continuous improvement, testing, and user support, in line with established controls, policies, and procedures. 

The incumbent works closely with HR functional teams, the Information Technology Department (ITD), and other stakeholders to support system operations, resolve issues, implement approved enhancements, and ensure accurate data flows across integrated systems. This position is hands‑on and operational, while also requiring analytical thinking and problem‑solving, with opportunities to develop deeper expertise in HR technology platforms. 

Major Duties and Responsibilities 

• Provides functional and technical support to business users on PeopleSoft and Workday, serving as a key point of contact for assigned HR technology issues and requests. 

• Analyzes, troubleshoots, and resolves production issues across PeopleSoft and Workday, escalating more complex problems as appropriate, and ensuring timely resolution with a strong customer service orientation. 

• Supports the implementation of configuration changes and system enhancements, applying change management, testing, and documentation standards. 

• Coordinates and performs data maintenance activities, including data loads, audits, corrections, and mass updates, ensuring data accuracy and integrity across systems. 

• Supports and monitors integrations between PeopleSoft, Workday, ServiceNow, and selected third-party or downstream systems, investigating discrepancies, performing testing, and supporting issue resolution. 

• Assists with security administration in PeopleSoft by implementing approved access requests, maintaining role assignments, and supporting periodic access reviews in line with established procedures. 

• Develops, maintains, and continuously improves system and process documentation, including SOPs, job aids, configuration notes, and operational guidance, ensuring materials are clear, current, and usable. 

• Plans and executes testing activities (upgrade, regression, and user acceptance testing), including test design, execution, defect tracking, and validation of fixes.  

• Produces and supports scheduled and ad