Field Service Engineer, Dynamic Positioning

Field Service Engineer, Dynamic Positioning

 

We are a leading provider of cutting-edge solutions for vessel Dynamic Positioning (DP) installations. Our commitment to excellence and customer satisfaction has established us as a trusted partner in the maritime industry. We are seeking a skilled and motivated Service Engineer to join our dynamic team and contribute to our continued success.

 

As a Service Engineer, you will play a crucial role in providing field service and support for our DP installations on vessels. Your primary responsibilities will include troubleshooting, system installation, commissioning, and delivering exceptional onboard service. This position requires travel to client sites, both domestically and internationally, comprising approximately 60% of your working time.

 

This is a permanent opportunity, and the preferred locations are Singapore, China and Korea. Other locations will be considered within USA. 

 

What will you be doing:

As Field Service Engineer, DP and Automation, your work will focus on these responsibilities:

• Execute field and workshop assignments related to Wärtsilä Dynamic Positioning control systems for Voyage, ensuring efficient and high-quality service delivery.
• Provide remote support and guidance to other departments within the organization, contributing to collaborative problem-solving.
• Review and address open help desk tickets and tasks, offering timely support to resolve reported issues.
• Foster positive interactions with customers to ensure their satisfaction with job performance and maintain strong professional relationships.
• Maintain detailed records of customer support activities, contributing to accurate documentation and efficient workflow.
• Collaborate with other departments to identify and implement process improvements, driving excellence in your specific tasks.
• Adhere to Wärtsilä's Quality, Health, Safety, and Environmental guidelines to ensure a safe and responsible working environment.
• Perform any additional duties as required to support the team and meet organizational objectives.

 

To be successful in this role, we expect you to have:

• Associates of Science Degree in Control and Instrumentation or 2 years or experience in related field
• Experience with installation operation, maintenance, and repair of navigation control systems
• Computer skills (MS Office)
• Experience with industry standard equipment (Position Reference, Environmental, I\O)
• Control system understanding and knowledge
• Experience on programming languages for various PLC and HMI.
• Strong ability to follow directions and work under pressure
• Fluent in written and spoken English

 

Physical & Mental/Reasoning Demands (for US):

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

• Vision: Close; Distance; Depth
• Color Perception (Red, Green, Amber)
• Hearing/Listening
• Clear Speech
• Touching: Dexterity; Hand; Finger
• Ability to Mount and Dismount Forklift/Truck
• Pushing/Pulling/Stoop/Kneel/Crouch or Crawl
• Lifting: 45 Pounds; 5 Times per shift
• Carrying: 25 Pounds; 5 Times per shift
• Driving (local/over the road)
• Bend/Squat/Sit and Stand for a prolonged period of time
• Climbing / Balance

 

Work Environment (for US):

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works Alone / Works with Others
• Verbal Contact w/Others; Face-to-Face Contact
• Inside / Outside
• Extreme Heat / Extreme Cold
• Noise
• Mechanical Equipment
• Electrical Equipment
• Pressurized Equipment
• Moving Objects
• High Places
• Fumes/Odors
• Hazardous Materials
• Dirt Dust

 

Travel Requirements:
This position requires a 60% travel commitment, encompassing both domestic and international, including onshore and offshore locations. The role demands adaptability to varying travel demands, with an expectation of extended periods away from the primary work location. Prospective c