Job Responsibilities and Requirements

Responsible for providing technical assistance to network users regarding various hardware and software applications. Troubleshoot and diagnose different technical issues, perform system administration for multiple in-house applications, and perform system code updates.

Duties and Responsibilities

• Provide technical support and training for on-site and remote network users

• Delegate and handle tickets to make sure they are properly routed, worked and documented

• Perform preventive maintenance, test and repair of computer equipment

• Provide training to newly hired IT Help Desk and Desktop Support Engineer team

• Assists with the resolution of complex application, hardware and software problems

• Assists with the resolution of desktop network connectivity issues

• Create support team documentation and maintain support standard operating procedures

• Lead special hardware and software installation projects

• Create and maintain batch files and scripts used for system patching

• Undertakes additional responsibilities as required

• Managerial duties as needed

Required Knowledge, Skills, Abilities and/or Related Experience

• Bachelor’s degree in Information Technology or Computer Science or equivalent relevant technical or professional experience.

• Network + and/or Microsoft certification a plus.

• Eight (8) years related work experience with a minimum of five (5) years of experience in desktop support, hardware and software installations and configurations, support of Windows systems and web applications, Citrix publish applications, VMware VDI’s, and related systems.

• Firm understanding of McAfee client

• Strong understanding of Windows networking

• Advanced trouble-shooting skills.

• Strong written and verbal communication skills.

• Must be willing to work evenings and weekends as required.

 

The expected hiring range for this position is $32.04 - $40.05 hourly for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.  As you grow with us, your PTO may increase based on your level within the company and years of service. 
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

 

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