Revenue Cycle Manager - Physician/Hospital Accounts Receivable Management (PHARM) - Patient Financial Services (PFS)

University of Iowa Health Care’s department of Patient Financial Services is seeking a Revenue Cycle Manager (RCM) within Physician/Hospital Accounts Receivable Management (P/HARM) division to be responsible for planning, coordination and management of all aspects of revenue cycle management operations and projects for an area(s) within P/HARM.  A main focus area of responsibility will be the management of physician accounts receivable, with payor expertise.  The RCM will have responsibility for supervising front-line supervisors, each with additional direct staff report and will manage and direct revenue activities.

This position is primarily a combination of remote and onsite (hybrid) work locations.  Remote work must be performed at an offsite location within the State of Iowa.  Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values:

• Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.

• Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.

• Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.

• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. 

• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.  

• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners. 

Position Responsibilities:

• Plan, coordinate and manage the operations of multiple insurance and billing follow up business units including the University of Iowa Physicians (UIP) and UI Health Care departments.

• Serve as liaison to Hospital Departments, Clinical Departments, third party payers, and external vendors.

• Drive excellence in all areas of operations by focusing on People, Quality, Service, Financials, Growth and Employee Motivation.  Define and track key performance measures, monitor progress, and consistently deliver results.

• Design, test, and implement work processes and technology to promote automation and to increase process efficiency.