Service Delivery Management Consultant - Kansas City, MO; Austin, TX; Orlando, FL or Nashville, TN

This position is responsible for analysis and reporting of business information to senior management across the Global Support Shared Services organization.

The Analyst will integrate real time data through the use of support business intelligence tools into useful information and metrics that will drive leadership strategic decision-making and allow support managers to immediately act on adverse trends. The analyst will provide transparency of data and targets through various performance tools such as dashboards, scorecards, and forecasts which seek to improve support productivity, gain operational efficiencies, and optimize support expense. This position requires a keen analytical ability to synthesize the data and correlation of metrics that will support achievement of organizational goals, and operational and financial performance.

Preferred location: Kansas City, MO, Austin, TX, Orlando, FL, Nashville, TN, 

Career Level - IC3

Analyze data for performance trends, variance analysis, and opportunities for improvement based on sound analytical methodology. Utilize analytical reporting / Business Intelligence tools in designing reports, scorecards and dashboards to provide the appropriate detailed information to diagnose reasons for performance issues and opportunities for improvement.

Review financial and operational metrics and correlate metrics using methods that will provide insight into causal effect on performance outcomes. 

Conduct cost analysis on various operational activities to identity cost-saving opportunities and improve overall cost efficiency.

Review and analyze contractual agreements between the company and its clients, playing a role in risk mitigation, compliance, and business requirement alignment.

Lead significant analyses and fulfill complex information requests. Determine optimum methodology for retracing and analyzing current and historical data. 

Formulates and provides recommendations regarding appropriate performance metrics. Acts in an advisory capacity to management on metrics, measures and dashboards. 

Conducts research, provides analysis and makes recommendations regarding management initiatives. Assists in the definition of problems and issues through the use of analytical techniques. 

Develops key operational and strategic materials for senior management in support of major programs and processes.

Ability to collaborate with operational teams, finance teams, and other collaborators to collect data, share insights, and align operational objectives.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $33.94 to $67.93 per hour; from $70,600 to $141,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the p