Manager, Implementations

Equal Opportunity Employer

CAQH is proud to be an equal opportunity employer and is committed to fostering a workplace where all individuals are valued, respected, and empowered.

Employment decisions at CAQH are made without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH does not tolerate unlawful discrimination or harassment of any kind.

Applicants have rights under the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you need a reasonable accommodation to apply for a posted position, please contact the CAQH People & Culture team at Careers@caqh.org or 202-517-0436

Position Summary
The Manager, Implementations is responsible for managing a team of implementation professionals and providing leadership, coaching, and direction to ensure high-quality delivery across all client projects. Additionally, they will lead and coordinate client implementations of new CAQH solutions, beginning when deals are sold and concluding when the client is live on the solution and realizing expected value. This individual must be able to independently manage the entire client implementation process using project management and organizational skills to effectively move each client through the process; a successful implementation is imperative for CAQH to initiate revenue realization for our solutions. The individual must coordinate with all the functional areas at CAQH to ensure a seamless, positive, and professional experience for clients. This position interacts with and is an integral part of a team of professionals dedicated to the achievement of client satisfaction, revenue realization, and long-term growth in line with CAQH goals.

The Manager, Implementations is a full-time, remote, exempt position and reports to the Director, Implementations.

Specific Responsibilities

• Client Training & Solution Delivery: Lead pivotal, high value clients through the implementation process by conducting training sessions using presentations and solution demonstrations; troubleshooting issues; and providing ongoing guidance, support, and answers to client questions to ensure successful adoption of all CAQH solutions.
• Subject Matter Expertise: Collaborate with the product team to assess, prioritize, and communicate the impact of product enhancements, bugs, and feature requests, ensuring alignment with overall business goals and customer needs.
• Client Engagement: Act as the primary point of contact for clients during the implementation process, ensuring clear communication, managing expectations, and resolving any issues that arise.
• Requirements Analysis: Work closely with clients to understand their specific needs, gather requirements, and customize implementation plans accordingly.
• Data Transformation & Validation: Support and guide data transformation activities during implementations by leveraging Excel to manipulate, validate, and standardize group roster data, troubleshooting data quality issues and ensuring alignment with solution requirements.
• Team Development: Recruit, train, and develop Implementation team members, providing coaching, mentoring, and performance feedback to foster professional growth.
• Quality Assurance: Establish and maintain quality standards for implementation processes, ensuring deliverables meet or exceed client expectations.
• Continuous Improvement: Drive continuous improvement initiatives to enhance implementation methodologies, streamline processes, and optimize efficiency.
• Documentation: Ensure comprehensive documentation of implementation processes, configurations, and client-specific requirements for future reference and knowledge sharing.
• Stakeholder Management: Build and maintain strong relationships with internal stakeholders, including sales, product development,