Personal Care Attendant (PCA/CNA)

About Seen Health

At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach. 

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization.

We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen.

About the Role

As the Personal Care Attendant for our Program of All-Inclusive Care for the Elderly (PACE) in San Gabriel Valley, you will play a crucial role in supporting the daily operations of the Adult Day Center. This position is ideal for caring individuals with a Certified Nursing Assistant (CNA) qualification, as you will have direct interaction with our participants, assisting them with activities of daily living and ensuring their comfort and well-being.

Responsibilities

• Provides Activities of Daily Living (ADL) and Independent Activities of Daily Living (IADL) to support participants such as: toileting, showers, bathing, dressing, grooming, feeding/assisted dining, meal service, laundry, transfers and ambulation, range of motion

• Completes safe transfers utilizing Durable Medical Equipment (DME) as required - lifts, gait belt and hoyers

• Cleaning the bathroom used by the participant, may include emptying and cleaning commode

• Provides appointment reminder communications to participants

• Responsible for keeping center or home in a clean and orderly condition, including kitchen and activity areas, sanitizing showers/bathrooms and relevant DME

• Escorting participants to Seen Health vans, if needed

• Documents participant services provided in electronic health record accurately and on time

• Act as a participant advocate by reporting any violations of the Participant Bill of Rights & Responsibilities

• Respond to participant complaints in a timely manner, and understand the basic procedures for receiving and documenting complaints or requests

• Promptly reports changes in participant’s condition to supervisor or designee

• Demonstrate dependability by arriving consistently and on time to scheduled work hours, and submit timely and accurate timesheets

• Maintain a courteous, helpful, and professional attitude on the job

• Display a willingness and ability to be responsive to all customer groups- including team members, participants and their families

• Comply with all agency training requirements

• Maintain professional affiliations and any required certifications

• Provide a safe environment for participants and self by displaying awareness of safety hazards, and reporting and/or reversing hazards

• Participate in Quality Improvement program as required

• Follow all OSHA safety guidelines and Seen Health Policies and Procedures

• Maintain the confidentiality of all participant information according to HIPAA requirements

• Perform other duties as required or requested in a positive and helpful manner

• Records services in required logs or electronic health record

• Assists with individual and group activities as necessary

• Accompanies participants to outside medical appointments

• Responsible to ensure that all wander risk participants are wearing code alert device

• Obtains and maintains food handlers certification

• Assists with food service program, including serving snacks and meals at the day center, checking food temperatures, reviewing diet orders

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