HVAC Service Supervisor

Pay Scale: $74,200 - $137,800 Annually. The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:
ABM offers a comprehensive benefits package For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Position Summary 
Under the supervision of the Operations Manager, the Service Supervisor will have a role as a team member with service, sales and operations management to insure that field technicians are meeting the obligations/service & delivery standards that ABM Building and Energy Solutions has been contracted to perform.

Essential Duties

• Manages staff in accordance with ABM employee relations policies, recommends salary changes, conducts performance reviews, counsels and disciplines as necessary; communicates and administers ABM personnel policies.
• Ensure all invoicing is completed by required deadline dates.
• Support the performance of the branch operations including, planned and unplanned maintenance/service call and project/retrofit delivery requirements.
• Support customer satisfaction initiatives.
• Maintain awareness of high credit risk customer and obtain approval from your service manager prior to authorizing service.
• Ensure compliance to all safety and health rules and regulations, company policies/employee handbooks, and contracting requirements.
• Ensure compliance to all NEC, OSHA, State Department and Labor Department policies, codes and guidelines.
• Foster an environment that promotes timely communication and teamwork between Sales and Service.
• Perform other duties as assigned.
• Job duties may be modified at any time.

Requirements

• High School Diploma or GED is required. EPA certified is a PLUS.
• Five (5) plus years’ experience in HVAC service operations.
• Five (5) years of experience in HVAC/Mechanical maintenance installation, general electrical service work, for commercial, industrial, and retail preferred.
• Proven success managing skilled trade personnel (HVAC Technicians)
• Microsoft Office 2007/2010 (SharePoint, Outlook, PowerPoint, Word, Excel, OneNote) intermediate experience required.
• Valid Driver’s License with an insurable good driving record, required.
• Flexible schedule to include working nights and weekends, required.
• Outstanding written and oral communication skills.
• Ability to be proactive, bring forth ideas, attention to detail, quality and quantity of work are critical.
• Must be well organized, hard worker, great attitude and a team player.
• Ability to learn and understand technical terms.
• Use GPS system in conjunction of Field Services Automation to optimize field workforce efficiency.
• Ability to understand standard contractual agreements.
• Ability to do travel in local market
• Vehicle allowance available.