Auto Claims Manager - Charlotte, Richmond, VA or New Jersey (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness. 

Our Business  

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year. 

Working at Selective 

At Selective, we don't just insure uniquely – we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.  

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process. 

Click to learn more about the Selective Claim Culture and why Selective is right for YOU!  https://youtu.be/zuF1YgAyQfo

Selective Insurance is seeking an Auto Claims Manager who will proactively manage the Auto claims unit in accordance with Company claim policies, practices, and procedures within delegated authority. Responsible for the management of Auto Bodily Injury and Physical Damage Claims Supervisors and their staff; driving optimum claims outcomes, supporting operational goals and objectives while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

JOB RESPONSIBILITIES:

• Plans, controls and coordinates claims activity and workflow within claims unit/department in order to maintain the highest professional customer service and technical standards, and to ensure work is produced in a timely fashion and that all deadlines are met.
• Ensures the timely settlement of claims and maintains acceptable closing ratios for the department.
• Prepares operating budget for unit/department and monitors and controls expenses.
• Recommends claims procedural changes and plans, organizes and implements these changes in accordance with company guidelines. Keeps current on all changes affecting work production.
• Maintains override capability, authorizes settlements up to designated authority limits, and submits recommendations to designated officials for those claims in excess of authority level.
• Oversees combined loss ratio and productivity numbers and ensures they are in compliance with company standards.
• Oversees and controls allocated claims expenses.
• Provides performance management activities for personnel measured against business objectives and claims activity.
• Plans reviews and conducts claims reviews and settlement conferences. Mediates complaints and disputes regarding
  claim resolution.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 10% of employee’s time and a valid driver’s license.

JOB QUALIFICATIONS:

• College degree preferred.
• 10+ years claims experience.
• 5+ year’s claims supervisory experience.
• Ability to lead a team of claims specialists who are technically experienced in Auto claims.
• Excellent people and management skills to properly performance manage staff
• Ability to analyze reports and trend analysis to identify issues
• Superior communication, strategic thinking and problem-solving skills
• Excellent presentation skills
• Moderate proficiency with standard business-related software (including Microsoft Outlook, Work Excel, and PowerPoint)
• Sufficient keyboarding proficiency to enter data accurately and efficiently
• Must have valid state-issued driver’s license in good standing and be able to drive an automobile.

The expected starting salary range for this role is $132,000 - $209