Chief Facilities Officer

About KIND:
Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 670 law firms, corporate legal departments, law schools, and bar associations across the country.
KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care, and other comprehensive services.
To address the root causes of child migration from Central America, and strengthen the protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.
KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.
Position Summary:
The Chief Facilities Officer (CFaO) reports directly to the Executive Vice President and Chief Operating Officer and is entrusted with the vital responsibility of overseeing and managing KIND's expanding worldwide physical infrastructure and facilities. This role plays a crucial part in guaranteeing that the organization's facilities are optimally aligned with its mission and operational needs. Serving as the principal advisor to the Executive Vice President and Chief Operating Officer on matters pertaining to office operations and facilities, the CFaO leads the strategic planning for KIND's facilities, both in the short and long term, to ensure they provide a safe and suitable environment that fully supports the organization's programs.
As a member of the senior leadership team, the Chief Facilities Officer will actively champion the mission of KIND. Moreover, they will foster collaboration with internal and external stakeholders throughout the organization, working closely on both operational and programmatic fronts.
This a headquarters position based remotely from any location in the U.S.

Essential Functions:

• General Management Office Operations and Facilities:
• Overall responsibility for the management of the Office Operations & Facilities Department.
• Oversees the daily operations of all KIND facilities in its global portfolio.
• Continually seeks out opportunities to enhance the efficiency of KIND’s office operations and facilities.
• Develops, implements, and oversees standard operating procedures (SOP) aimed at tracking and enhancing efficiency and effectiveness with a dedicated emphasis on delivering high-quality services and upholding best practices.
• Oversees the delivery of facilities management helpdesk services and systems with a focus on operational efficiency.
• Recruits, mentors, and leads a dynamic team, ensuring their adept handling of operational challenges and proficient resolution of issues with a "customer-first" approach, consistently delivering high-quality results.
• Space Planning and Design:
• Overall responsibility for the planning, build-out, and maintenance of organization facilities.
• Possesses experience in creating environments tailored for children or having connections with a well-established community of experts proficient in designing such spaces.
• Contributes to strategic planning by evaluating, projecting future facility needs, and proposing options in achievement of organizational outcomes.
• Conducts in-depth, forward-looking assessments to determine space requirements, analyzes diverse strategies for fulfilling those needs, and presents leadership with well-informed recommendations for acquisition methods. This includes crafting comprehensive plans that chart the future trajectory of KIND's facilities.
• Conducts analysis of all leasing expenses and formulate phased plans, budget projections, and schedules to strategically position the organization for the future.
• Oversees the effective utilization of office space and consistently explore innovative "ways of working" to optimize KIND's office environment, tailored to the specific needs of the population served, particularly child clients.
• Provides strategic guidance to leadership regarding the allocation of space and office accommodations within KIND facilities.
• Budgeting and