Service Area Coordinator

Title: Service Area Coordinator
Division Name: Student Affairs
Department: University Housing Services
Campus Location: Normal, IL

Job Summary

The Service Area Coordinator (SAC) provides leadership and administration for student workers within an area of campus housing. In conjunction with the Residence Hall Coordinators and Area Coordinators, the SAC assists with supervising and maintaining a comprehensive, inclusive residential living program for students and a developmental program for paraprofessional staff and student leaders. The SAC provides administrative leadership for developing a living-learning community/residential area. The SAC is responsible for the daily administration of the residence hall facilities, operations, and programs, has an opportunity to serve on one University Housing Services Professional Staff Standing Committee, and assists in projects designed to enhance the quality of student life for residence hall students. The SAC will strive to create a residential environment conducive to living and learning. The SAC is part of a 24/7/365 on-call/duty coverage with university staff for the residential communities.

This is a 12-month, full-time, live-in position with an annually renewable contract for a maximum of five (5) years.

Additional Information

Live-In accommodations are provided for the benefit of the employer in performance of the duties assigned, and as such may be changed as needed. The incumbent must have flexibility related to maintenance work in a personal apartment. Apartments are 2 bedrooms; capacity varies and is designated by environmental health and safety.

All meal plan benefits are taxable and provided for business purposes and the benefit of the employer in the performance of duties assigned, and as such, may be changed as needed.

The incumbent will be held financially accountable for keys.

The incumbent could be assigned to a new residential area to accommodate organizational needs, which would require moving to a new apartment. (Responsible for own moving expenses).

University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$3,657 per month

Required Qualifications

1. Bachelor’s degree (US equivalent)
2. Travel between residential buildings and respond to critical incidents within 10 minutes.
3. Maintain confidentiality and professionalism.

Preferred Qualifications

1. At least two years of part-time administrative experience at the time of hire.
2. Ability to provide effective supervision of service area employees.
3. Strong Administrative and organizational skills; competent computer and Microsoft Office skills.
4. Strong work ethic.
5. Strong problem-solving skills.
6. Strong interpersonal and team-building skills.
7. Provide student-centered and customer service oriented response to individuals and community.
8. Strong oral and written communication skills, as well as active listening skills.
9. Flexibility and adaptability in shifting from one task to another.

Work Hours

Monday – Friday, 8:00 a.m. – 4:30 p.m. with some evenings and weekends required. This position serves in an on-call rotation responding to crisis.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Move about in various locations across campus as needed to complete day-to-day work, traveling between buildings without a car in year-round conditions to fulfill responsibilities.
3. Remain at a workstation for extended periods.

Proposed Starting Date

Fall 2025

Required Applicant Documents

Resume, Cover Letter, Reference List (including the names and contact information of three professional references)

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Contact Information for Applicants

Guadalupe Montalvo
gmontal@ilstu.edu

Important Information for Applicants

This position is subject to a criminal