Customer Service Representative

Customer Service Representative- Up to $60,000! 

Rite Window, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. Whether it’s a new bath, custom closets, or exterior upgrades, we help homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! 

What We Offer  

• Competitive salary with performance incentives  

• Comprehensive benefits including medical, dental, and vision  

• Consistent schedules and professional growth opportunities  

• A respectful, forward-thinking work culture  

About the Role  

In this position, you will:  

• Promptly answering all incoming calls in a polite and professional manner using the appropriate uniformed script 

• Outbound dialing to leads generated through CRM system to schedule consultations  

• Properly schedules appointments following appointment scheduling protocol. Reviews appointment date, time, location, and project information with caller 

• Responding to customer emails and text messages that come in through CRM system and outlook 

• The ability to clarify scopes of work with homeowners and educate them 

• Screens call to determine if the project fits our scope of work 

• Communicate job-related information and problems to Department Management. 

• Educate customers on the variety of products and services we offer 

Key Qualifications  

• Self sufficiency  

• High Attention to detail and follow through 

• Strong Organizational skills  

• Microsoft Office knowledge  

• CRM experience preferred not required  

• Collaborative communication with Call Center team and interdepartmentally, verbally and electronically 

• Patience and active listening 

• Motivated – Go getter attitude 

• Ability to follow scripting and call center procedures 

About Rite Window- Home Remodeling in the Northeast & Mid-Atlantic | Rite Window

At Rite Window, a Renuity company, we’re making home improvement faster, easier, and stress-free. Since 2001, homeowners in Massachusetts and southern New Hampshire have trusted us for high-quality windows, doors, roofs, showers, and bath upgrades. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. Our commitment to craftsmanship and customer satisfaction has earned us six Angie’s List Super Service Awards and a Yelp 5-star honor. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

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