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Strategic Partner Manager
BOLD Integrated PaymentsUnited States - Remote, United StatesRemotefull_timeVerifiedPosted 8 Apr 2025
💰 $80,000/yr
About the role
Company Overview
At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.
VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.
Who We Are
We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations.
We strive to live our values every day and, in every way, and are looking for others who feel the same way:
How will you make an impact in this role?
The Strategic Partner Manager (SPM) is a pivotal role dedicated to enhancing partner relationships, driving revenue growth, and optimizing the overall partner experience. SPM is responsible for proactive engagement with both Bold and Tonic partners, ensuring their needs are met, and supporting them in maximizing their revenue potential. This role requires a commitment to operational excellence and leadership, including mentoring new Partner Relationship Managers and Partner Experience Specialists.
Key Responsibilities:
Strategic Partner Management:
Partner Strategy and Success Planning:
At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.
VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.
Who We Are
We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations.
We strive to live our values every day and, in every way, and are looking for others who feel the same way:
- We are ALL IN: committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities.
- We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
- We DARE TO BE DIFFERENT: embracing a culture of fun and approachability, prioritizing our partners and team members first.
How will you make an impact in this role?
The Strategic Partner Manager (SPM) is a pivotal role dedicated to enhancing partner relationships, driving revenue growth, and optimizing the overall partner experience. SPM is responsible for proactive engagement with both Bold and Tonic partners, ensuring their needs are met, and supporting them in maximizing their revenue potential. This role requires a commitment to operational excellence and leadership, including mentoring new Partner Relationship Managers and Partner Experience Specialists.
Key Responsibilities:
Strategic Partner Management:
- Develop and maintain strong relationships with key decision-makers and stakeholders within partner organizations.
- Act as the primary point of contact for assigned partners, addressing their needs, resolving issues, and ensuring satisfaction.
- Engage with partners throughout their onboarding process when assigned to your portfolio in collaboration with the assigned Partner Relationship Manager (PRM), as applicable.
- Conduct and lead weekly and bi-weekly cadence meetings for Top Performing Partners (TPPs) in collaboration with the Partner Relationship Managers.
- Facilitate quarterly QBR’s for Partners, leading these discussions and coordinating with the PRM.
- Ensure all communication with partners (calls, emails, texts, meetings) is documented in Salesforce, including detailed notes and follow-ups.
- Perform regular “pulse checks” to gauge partner satisfaction and address any concerns or issues.
- Travel as necessary to Partners assigned to your portfolio either quarterly or annually in addition to trade show travel requirements as necessary
Partner Strategy and Success Planning:
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