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Customer Service Representative (Library Assistant)

Sarasota County Government
Gulf Gate Library, United States, United Statesfull_timeVerifiedPosted 25 Nov 2025
💰 $36,360/yr

About the role

Department:

Libraries and Historical Resources

Start Here. Grow Here. Stay Here.

Do you have a passion for libraries and the resources they provide? Do you long to leave a lasting impact on the community? If so, start your career with this entry-level position!

As a Library Assistant for our Gulf Gate Library, you will stand as the direct point of contact for customers, resolving routine questions or problems, and referring more complex issues when necessary. All employees participate in setting unit, library, and system goals, contribute to decision making, and evaluate the team's progress. Many Voices, One Team. This full-time position starts out paying $18.18/hr with countless opportunities for both growth and development, and an understanding that we love to promote from within!

About the Position

In this role, you will...

  • Implement standards of service that ensure the prompt and efficient resolution of each inquiry by customers.

  • Assist at all library service locations and stations.

  • Offer directional and service-related information to users.

  • Assist library users in person, by phone, or electronically.

  • Serve in material checkout/check-in, retrieve and process reserves, billing, and missing items.

  • Perform routine equipment cleaning and maintenance.

  • Sort and shelve materials and maintain an orderly arrangement of materials.

  • Aid in operating and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance.

About the Schedule

Work Hours:

  • Full-Time, 40 hours per week.

  • Must be available, Monday - Saturday: 8:00 a.m. - 8:00 p.m.

  • Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.

As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens. Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency.

About You

To be considered for this role, you must have the following:

  • High School Diploma or equivalent education.

The ideal candidate has the following knowledge, skills, and/or abilities:

Please note that these are not requirements but bonuses for your consideration.

  • 1+ year of experience in a clerical or customer service environment, preferably in a library setting.

  • Bilingual in Spanish.

Subject to Passing Substance Screening:  This position is subject to passing a pre-employment substance screening.  An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

Fingerprint Screening:  This position is subject to a mandatory fingerprint-based background check per applicable federal, state, and/or local laws. The screening will be used to verify criminal history and other relevant information as permitted by law.  An applicant who fails to pass a required screening may be disqualified from employment. 

About Everything Else

Starting Pay Rate: $18.18/hr

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

  • If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)  

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this doc

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Company

Sarasota County Government

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