Trainer Business Service - SRS Business PC - Day Shift - Full Time

Hours:

Shift Start Time:

8 AM

Shift End Time:

4:30 PM

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$34.170 - $44.090 - $49.370

 

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

 

This is a potential remote position after successfully completing the 90-days probationary period.

What You Will Do
To support the implementation and ongoing operation of Sharp Rees-Stealy Business Office, including the training of users. Perform routine quality audits to ensure Business Service Representatives (BSRs) follow best practice guidelines. Analyze quality audit trends, identify root causes, and develops appropriate education/training for business office personnel and customers.

Required Qualifications

• Bachelor's Degree or equivalent experience is required in an applicable field, such as Information Systems, Business Administration, or Healthcare Administration.
• 4 Years experience in hospital/clinic system, preferably business services.

Preferred Qualifications

• Practice management system upgrade/conversion experience and/or systems experience and/or training experience.

Essential Functions

• Customer service
  Through user interviews, review of department policies/procedures, and review of system capabilities to ensure best practice attainment of optimal user functionality, user satisfaction and accordance with corporate goals and objectives.
• Financial analysis
  Trends and regularly analyzes audit and denial reports to identify root cause(s) and training needs and provide recommendations at the individual and departmental levels.
  Identifies areas of process improvement.
  Analyzes ad hoc reports as requested.
• Quality audits
  Performs routine quality audits of SRS Business Service Representatives and communicates audit fndings to site leadership and key personnel.
  Develops and enhances QA for monitoring BSR performance related to, but not limited to, collection of insurance, demographic, and billing information.
  Communicates education issues with site management and leadership.
• Technical support
  For new and/or existing user web profiles.
  Recommends modifications to the applications that would work improve work-flow efficiency and productivity of staff.
  Assists with testing (development of test plans), data validation, implementation, conversion, and upgrades to applications, coordinating modifications as required.
  Investigates user problems and perform troubleshooting activities.
  Demonstrates dedication to enhancement and improvement of skills and departmental objectives.
  Provides technical support to front end users for system rollouts and new projects, including health system modules which focus on patient insurance eligibility and cash collection.
  Assigned to ad hoc projects (financial/business in nature).
  Offers suggestions and volunteers for assignments and committees in order to improve operational performance.
• Training and education
  Provides initial and follow up BAR Training programs and materials for PFS and Sharp Rees-Stealy Business Office.
  Develops and maintains training materials that are customer-focused & based on needs identified by customers throughout the system.
  Coordinates resources, i.e., training schedule, in a convenient format for staff.
  Sets up online training situations & computer-based learning tools.
  User exercises are provided following training sessions.
  The quality of the training will be considered to meet standard if 75% of the users are able to complete the exercises on the first attempt.
  Users who fail will be given additional training until they are able to complete the exercises.
  Schedules and conducts skills assessments for BSRs throughout SRS system.
• Training content
  Training materials, User Manual - establish, review and update as necessary.
  Documentation is timely and consistent and accurately reflects the existing policies and procedures.
  Job aids are in a consistent and professional format, accurate with information and supporting educational objectives. These aids will be available to assure sm