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Senior Director of People Operations
SmartBug MediaRemote, United States, United StatesRemotefull_timeVerifiedPosted 15 Dec 2024
💰 $135,000/yr($120,000/yr – $135,000/yr)
About the role
SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter where you are. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot NA Partner of the Year and proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google.
We are seeking an exceptional leader to join our team as the Senior Director of People Operations. As a key member of our team, you will be responsible for driving our people strategy and executing on initiatives to ensure that our organization continues to thrive in a rapidly changing environment. The ideal candidate will have a strong background in HR leadership, change management, and organizational effectiveness in an international organization with responsibility for a global HR team.
Job Summary: SmartBug’s Senior Director of People Operations is a dynamic and passionate leader who will lead the people team at SmartBug and is responsible for aligning SmartBugs goals and objectives with the day-to-day HR operations in a fast-paced and frequently changing environment. This role will serve as the public face of SmartBug’s commitment to culture, people, and a challenging career path for both our US and Canada teams.
The Senior Director of People Operations is a leader, passionate employee advocate, manager of change, and inspirational coach and mentor to a rapidly changing team of agency professionals. Reporting to the General Counsel and VP of Administration, the role is a key member of SmartBug’s management team and will be an integral contributor to SmartBug’s long term strategic growth plan.
We are seeking an exceptional leader to join our team as the Senior Director of People Operations. As a key member of our team, you will be responsible for driving our people strategy and executing on initiatives to ensure that our organization continues to thrive in a rapidly changing environment. The ideal candidate will have a strong background in HR leadership, change management, and organizational effectiveness in an international organization with responsibility for a global HR team.
Job Summary: SmartBug’s Senior Director of People Operations is a dynamic and passionate leader who will lead the people team at SmartBug and is responsible for aligning SmartBugs goals and objectives with the day-to-day HR operations in a fast-paced and frequently changing environment. This role will serve as the public face of SmartBug’s commitment to culture, people, and a challenging career path for both our US and Canada teams.
The Senior Director of People Operations is a leader, passionate employee advocate, manager of change, and inspirational coach and mentor to a rapidly changing team of agency professionals. Reporting to the General Counsel and VP of Administration, the role is a key member of SmartBug’s management team and will be an integral contributor to SmartBug’s long term strategic growth plan.
Responsibilities and Duties:
- Strategic Leadership: Lead and oversee the entire People Operations function, including HR strategy, organizational development, employee relations, employee engagement, onboarding/offboarding strategies, training, payroll, benefits strategy, leave administration and compliance for the global team.
- Executive Partnership: Collaborate closely with our executive clients, stakeholders, and cross-functional teams to align HR initiatives with our strategic objectives.
- Recruitment Excellence: Maintain a strong recruiting presence and cultivate a robust talent pipeline to ensure that our organization continues to attract top talent in both the US and Canada.
- Change Management: Develop and implement transformative strategies and policies for organizational effectiveness and change management, particularly as we continue to grow and manage remote teams.
- Inspire and Lead: Use your unique ability to inspire and motivate our diverse workforce, fostering a culture of growth, development, and excellence.
- Total Rewards: Administer benefits and compensation programs to ensure they remain competitive, equitable, and aligned with our values.
- Integration: Drive the smooth integration of employees during post-acquisition phases, as applicable.
- Compliance Expertise: Stay ahead of the ever-evolving legal and regulatory landscape, ensuring compliance across all HR-related areas.
Key Responsibilities:
- Develops departmental goals and objectives to align with SmartBug company goals
- Identifies systems, tools, platforms to effectively scale organization and establish programs that support employees and teams through transitions
- Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s HRIS and applicant tracking systems
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources
- Builds, manages and mentors the People Ops team, which includes oversight of our team members in the US and close collaboration with our HR team in Canada.
Talent Acquisition
- Collaborates with senior leadership to understand the organization's goals and strategy related to recruiting and staffing, in partnership with our department leads and recruitment team.
- Ensures success in identifying recru
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