Regional Account Manager - North America

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

 

Regional Account Manager (Remote)

Full time, United States or Canada

 

As a Regional Account Manager, you are responsible for managing a single client account to include but not limited to client retention, contract negotiation, implementation, business consolidation, sales of products and services, financials, business planning, and reviews, establishing relationships with key decision makers in multiple regions, and staff development. You’ll report to global program management. 

 

As a Regional Account Manager, you will  

• Oversee the regional coordination of all communication across the region, both BCD Travel and the client’s global initiatives 
• Manage new business implementations, working closely with the implementation team to ensure client expectations are met 
• Help measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans 
• Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client’s strategic needs 
• Identify and assist in the selection of technology tools and processes to produce desired results 
• Establish and maintain relationships with key customer decision-makers in the region 
• Perform client business reviews and deliver regular financial reporting to all stakeholders  

 

About you  

• Prior travel management company or related business travel account management experience desired 
• Experience implementing and managing large market or regional clients 
• Thorough knowledge of business travel account management and operations 
• Adept with travel industry technology and processes 
• Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships 
• Knowledge of creating business plans and managing business/client strategies 
• Previous experience in managing cross-functional work teams 
• Effective presentation skills in terms of development and delivery 
• Highly proficient in spoken and written English 

 

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

 

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

 

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

 

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work en