Senior Software Engineer

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Senior Software Engineer supporting the Salesforce platform, you’ll design, build, and maintain systems, including Alumni Network and Coheart Care, that serve Southwest Employees and Alumni. In this role, you’ll ensure systems are stable, secure, and reliable while supporting ongoing enhancements that meet evolving business needs. The Team focuses on maintaining scalable, high-performing platforms that reduce operational risk and enable efficient delivery of capabilities that support Southwest’s workforce and overall organizational success. 

Additional Details 

• This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.  

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.  

Responsibilities

• Drive the technical direction and feature roadmap of large-scale cloud systems

• Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members

• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions

• Drives detailed definition of feature requirements through discussions with product managers and customers

• Supports continuous improvement by investigating alternatives and new technologies

• Prepares and installs solutions by determining and designing system specifications, standards, and programming

• Evaluates code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems

• Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities

• Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience

• Proactively shares knowledge and skills of software development and testing to solve a range of problems

• Advanced knowledge of at least one required programming language

• Excellent partnering, communication, negotiation skills, and execution in working with various Technology or partner Teams

• Ability to articulate (verbally / visually) ideas, approach, concepts, options, risk, impact, and provides guidance to technical, non-technical, and Leadership audiences

• Ability to lead multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work

• Ability to mentor others

• Ability to lead ideating, presentations, mentoring and group-thinking sessions

• Ability to influence without authority

Education

• Required: High School Diploma or GED

• Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience

Experience

• Required: Advanced-level experience, seasoned and specialized knowledge in software development and methodologies

Licensing/Certification

• N/A

Physical Abilities

• Abil