Data Center Operations Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services.

The Manager, Operations, Data Center will be responsible for the effective and efficient operation of the critical infrastructure equipment supporting the Data Centers, direct or indirect supervision of 1-2 assistant managers or leads and/or direct and indirect supervision of 10-20 operations technicians. 

The Manger Operations have the primary responsibility to ensure that the facility’s power, cooling, and various other subsystems are operating at peak performance, are maintained according to IMDC and Manufacturer’s schedules and recommendations, meet Customer SLA’s in terms of redundancy and uptime, and that these activities are managed in accordance with all regulatory and compliance frameworks. This position is in a 7x24 environment with on call and call in requirements and responding outside of normal business hours will be required.

Responsibilities:

• Manage multiple data center facilities, critical equipment and operations teams.

• Development of method of procedures (MPO), Standard Operating Procedures (SOP), and Emergency Operating Procedures (EOP), to support a 100% uptime mission critical environment.

• Manage the operations, maintenance and repair of equipment such as CRAHs, AHUs, Chillers, Pumps, Cooling Towers, UPS’s, Generators, Automatic Transfer Switches, and Switchgear.

• Supervise and schedule external vendors, electrical, mechanical, construction and low voltage contractors, to ensure that maintenance is completed and projects are done safely and with zero downtime, and that all IMDC operational procedures are followed.

• Build and develop a diverse skilled team of facilities technicians, to support multiple mission critical environments. 

• Review staff’s performance, identify training needs, develop training plans, and plan training sessions to improve quality of service and staff development. 

• Ensure Data Center facility complies with public utility, environmental, Federal, State, City and County, and other agencies as required.  Ensure compliance with OSHA, EPA and fire/life/safety requirements.

• Develop the annual budget, ensure budget adherence, including oversight of Opex and Capex procurement, and monthly spend forecasting.

• Respond as an escalation point to the afterhour’s on-call rotation. This will include managing the investigation, mitigation, and recovery of the issue(s) to completion.

Key Skills, Requirements and Competencies:

• US Citizenship Required.  

• High School Diploma or equivalent required.  Technical (Military/Trade School) training and/or six (6) plus years’ relevant experience preferred.

• Six (6) to ten (10) years’ experience in a critical operations environment. Data center experience preferred, electrical maintenance experience required.

• Thorough knowledge of mechanical, electrical, controls and building systems.

• Understanding and ability to read complex mechanical and electrical drawings.