Technical Solutions Engineer I

Qualifications: 

• A minimum of 1 year experience in a related field required; 5 years preferred
• H.S. Diploma or General Education Degree (GED) required
• Associate Degree (AA/AS) in Information Technology or related field preferred
• A combination of education, training and experience may be considered in lieu of a degree
• Experience with Virtualization, Linux, and Windows technologies
• Experience with ServiceNow ticketing system
• Experience with storage technologies (NAS, SAN) or NetApp storage arrays
• Experience with AWS, Azure, or Google Cloud Platform is a plus
• Experience working in multiple project simultaneously
• Certifications - Fundamental-level vendor or industry certification: CompTIA A+, Network+, or equivalent
• Customer service focused with a professional, solution-oriented approach to stakeholder interactions.
• Foundational knowledge of networking concepts including VLANs, DHCP, DNS, and firewall rules.
• Ability to troubleshoot common system problems and escalate complex issues appropriately.
• Basic experience with server management software, firmware updates, and virtualization environments (e.g., VMware).
• Familiarity with AI tools such as Copilot, Claude, and Windsurf to support productivity, troubleshooting, and documentation tasks.
• Ability to understand, document, and communicate complex technical solutions in a clear and accessible way.
• Proficient skills in documentation; familiarity with tools such as Visio, LucidChart, or equivalent.
• Detail oriented with strong organizational and time management skills.
• Excellent verbal and written communication skills with the ability to convey complex ideas to diverse audiences.
• Ability to work effectively in a fast-paced environment, shift focus between tasks, and manage multiple projects simultaneously.
• Strong teamwork mindset with a collaborative approach to achieving positive outcomes.
• Commitment to continuous learning and staying current with industry trends, technologies, and certifications.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $66,000.00 to $82,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

 

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Qualifications

Why WWT?

 

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technolo