Senior Enterprise Monitoring and Event Management Engineer

Manifest Solutions is currently seeking a Infrastructure Engineer Sr / Principal – Enterprise Observability & Monitoring Engineer (Dynatrace) in Columbus, OH.

Key Responsibilities

Enterprise Monitoring & Observability

• Administer and support Dynatrace enterprise monitoring environments.
• Design and implement monitoring solutions for business-critical applications and infrastructure.
• Develop standards for monitoring, alerting, dashboards, and operational observability.
• Continuously improve enterprise monitoring coverage and accuracy.
• Tune alerting thresholds and event correlation to reduce false positives while ensuring timely incident detection.
• Support enterprise observability initiatives across on-premises, cloud, and hybrid platforms.

Application Performance Monitoring (APM)

• Deploy and administer Dynatrace OneAgent technologies.
• Onboarding large scale applications
• Monitor application health, service dependencies, user experience, and transaction performance.
• Support Real User Monitoring (RUM) and Synthetic Monitoring implementations.
• Analyze application performance issues and identify performance bottlenecks.
• Provide end-to-end visibility across application ecosystems.

Infrastructure Monitoring

• Monitor Windows, Linux, VMware, OpenShift, and cloud-hosted environments.
• Support monitoring for databases, middleware, network infrastructure, storage systems, domain services, load balancers, and enterprise applications.
• Assist infrastructure teams with capacity planning and performance optimization.
• Proactively identify monitoring gaps and service risks.

Monitoring Engineering & Automation

• Develop custom monitoring solutions and Dynatrace Extensions 2.0.
• Create and maintain custom SQL, Oracle, and enterprise application monitoring extensions.
• Build dashboards, metrics, health checks, and alerting policies.
• Automate monitoring deployment and configuration processes.
• Support infrastructure-as-code and configuration management initiatives where applicable.

Incident Response & Root Cause Analysis

• Participate in major incident response and war room activities.
• Perform root cause analysis for application, infrastructure, and monitoring-related incidents.
• Provide monitoring expertise during outage investigations.
• Develop corrective actions and preventative monitoring improvements.

ServiceNow & Event Management Integration

• Support integration between Dynatrace, ServiceNow, and enterprise event management platforms.
• Define monitoring requirements needed for automated incident creation.
• Assist with event correlation, CI alignment, and ticket automation workflows.
• Partner with operations teams to improve incident response processes.

Cloud & Modern Application Monitoring

• Support monitoring solutions for AWS, Azure, SaaS, containerized, and microservices-based applications.
• Deploy and support ActiveGate infrastructure.
• Assist application teams with onboarding modern cloud workloads into enterprise monitoring platforms.
• Support SSO, authentication, synthetic transaction monitoring, and end-user experience monitoring.

Customer Engagement & Consulting

• Consult with application owners and infrastructure teams regarding monitoring requirements.
• Lead onboarding activities for new applications and services.
• Conduct monitoring requirement workshops and technical discovery sessions.
• Provide guidance and best practices across the enterprise.

Governance, Compliance & Documentation

• Maintain monitoring architecture documentation, procedures, and standards.
• Support NERC/CIP and other regulatory monitoring requirements.
• Participate in change management, CAB reviews, and operational governance processes.
• Develop and maintain operational runbooks and support documentation.

Required Qualifications

Education

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Engineering, or related technical field; or equivalent work experience.

Experience

• 5+ years supporting enterprise monitoring or observability platforms.
• 5+ years supporting large-scale enterprise infrastructure environments.
• Experience administering Dynatrace or comparable monitoring solutions.
• Experience working i