Patient Relations Support Specialist

The Patient Relations Support Specialist plays a crucial role in fostering positive patient experiences by  supporting the work of the Patient Relations department. This position addresses patient concerns, facilitating communication between patients and the healthcare team, and ensuring a smooth and compassionate experience for all patients and their families. The role requires strong communication, analytical, and organizational skills, along with sound judgment and a commitment to delivering high-quality, patient-centered care.

Associate or bachelor’s degree in a related field (e.g., healthcare administration, communications, social work) preferred.  Minimum of five years of experience in a healthcare setting, customer service, or patient relations role preferred.  Excellent verbal and written communication skills.  Strong interpersonal and customer service skills with a patient-centered approach.  Demonstrated ability to handle sensitive situations with empathy and professionalism.  Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).  Strong organizational and time management skills with the ability to prioritize tasks effectively.  Excellent problem-solving and conflict resolution skills.  Ability to maintain confidentiality and handle sensitive information appropriately.  Ability to work independently and as part of a team.  Knowledge of medical terminology and healthcare systems is a plus.

St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.

Benefits Eligibility: (Full-time and Part-time Employees-over 20 hours a week)

• Competitive salary*
• Robust benefits with health, dental, Rx and vision plans
• 403b retirement plan options with company match**
• Health & Wellness*
• Non-Profit Health System – eligible for Federal Student Loan Forgiveness
• PTO, and paid holidays
• Tuition reimbursement
• Employee Assistance Program
• LTD : Long Term Disability
• Life Insurance Options
• Onsite Day care Program

*Available for Per Diem Employees and Part-time Employees working under 20 hours per week.

**403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.

Pay transparency:  St. Joseph’s Health provides a salary range to comply with New Jersey Law.  The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc.” The salary range does not include incentives, differential pay or other forms of compensation.