Prior Authorization Specialist (Certified Medical Assistant or Pharmacy Technician)

Prior Authorization Specialist (Certified Medical Assistant or Pharmacy Technician)

TriHealth Corporate Office

At TriHealth, you’ll join a growing, forward‑moving health system that invests in its people and creates meaningful opportunities for career advancement. As a Prior Authorization Specialist, you’ll play a key role in supporting patients, providers, and care teams by ensuring timely access to medications and delivering exceptional service across the organization.

This role offers the chance to expand your clinical knowledge, strengthen your expertise in insurance and reimbursement processes, and collaborate with a supportive, high‑performing team. TriHealth’s commitment to quality, innovation, and continuous improvement makes it an ideal place to build a rewarding and impactful career.

Apply today and grow your career with a team that truly values you.

Location:

• TriHealth Corporate Office at 625 Eden Park Drive, Cincinnati, OH 45202

Work Schedule:

• Full-time (80 hours biweekly)

• Day Shift (M – F, 8am – 5pm)

• Hybrid (in office 3 days a week)

• No Weekends, Holidays or On Call Commitment

Incentives & Benefits: 

TriHealth offers a comprehensive benefits package including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

• High School Degree or GED in Pharmacy; Pharmacy Technician or Medical Assistant

• Certified Pharmacy Technician or Certified Medical Assistant desired

• Prior experience with medication Epic and/or prior authorizations desirable

• 2-3 years’ experience Clinical Pharmacy Technician or Medical Assistant

Job Overview:

The prior authorization specialist is responsible for coordinating all aspects of the prior authorization process, including insurance verification, formulary reviews, gathering necessary clinical information from electronic medical record, and timely communication with patients, prescribers and physician office staff. Candidates should possess knowledge of third-party reimbursement regulations and medical terminology as well as seek out assistance from a pharmacist or physician as necessary. Success in this role will require strong communication, interpersonal, and problem-solving skills. This person should be able to interact and communicate effectively with internal and external customers, physician office staff, and all members of the organization.

Essential Functions

• Research and investigate Prior Authorization (PA) requirements by insurance company

• Obtain Prior Authorization status updates from the insurance company and communicate to patient, pharmacy, or physician’s office as necessary

• Submit Prior Authorization application forms and all required supporting documentation to the insurance company

• Review medical record to obtain necessary patient demographic and clinical information and seek timely clarification from pharmacist or physician as necessary

• Review Prior Authorization denials and communicate reasons for denial to physicians and patients

• Serve as a subject matter expert for drug formularies and the prior authorization process in general

• Follows up with insurance companies in a timely manner regarding Prior Authorizations

• Provides excellent customer service as evidenced by a willingness and ability to assist customers (both internal and external) with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude

Job Responsibilities:

• Demonstrates the ability to prioritize daily tasks and has a working knowledge of department’s day-to-day operations and initiatives.  

• Is an active participant in meetings, work groups, and committees.  

• Participates in departmental and organizational feedback opportunities.  

• Assists in the training of new em