Operations & Strategic Execution Specialist

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks an Operations Specialist who will provide overall systems and project management leadership to the team with five key objectives: 1) Operationalize multiple Church & Community Engagement work streams, 2) Ensure cross-departmental collaboration is effective and efficient 3) Drive project management including timelines, assignments, and execution, 4) Develop and streamline systems that mitigate barriers and inefficiencies, and 5) Provide cross-team leadership for onboarding and developing CCE Staff.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1) Operationalize multiple Church & Community Engagement work streams:
• Apply structures and systems based on ROI analysis that will ensure the effective and efficient growth CCE.
• Implement quality assurance measures for products/services.
• Provide strategic consulting to leadership on overall planning, prioritization, execution, and delivery of projects.
• Support multi-year strategic planning and reporting in close coordination with the leadership team.
2) Ensure cross-departmental collaboration is effective and efficient:
• Liaise specifically between the Virtual Reception & Placement and Church & Community Engagement teams.
• Reduce silos between teams and departments and ensure all needed parties are included in and up to date on progress for projects/Initiatives/OKRs.
• Build the relationships, mutual understanding, and trust needed to advance project management practices.
• Anticipate, identify and troubleshoot issues of concern or significance; exercising discretion to provide timely information and necessary updates across multiple stakeholders.
3) Drive project management including timelines, assignments, and execution:
• Coordinate resources, schedule, and scope for great project results.
• Lead the implementation of a select set of projects that are part of the CCE change journey.
• Apply the right project management methods (Agile, Kanban, PMI) to the goals and style of the project.
• Handle budgets, forecasting, and resource allocation to meet strategic initiatives.
4) Develop and streamline systems that mitigate barriers and inefficiencies:
• Develop and implement operational policies and procedures for efficient operations.
• Manage the CCE calendar, enabling ongoing (quarterly, monthly) strategic conversations and decisions.
• Strategic Direction – utilizing ProfitCo, assist with the creation and management of departmental OKRs (Objectives and Key Results).
• Enhance systems, processes, and best practices.
• Mange CCE Knowledge Management on SharePoint.
• Develop, grow, and maintain the CCE Departmental Handbook.
5) Provide cross-team leadership for onboarding and developing CCE Staff:
• Enhance employee and team performance, offering coaching, training, and feedback for improvement – focusing on Clifton Strengths and Cultural Identity.
• Develop CCE Onboarding and Training content library.
• Communications – manage regular and one-time communications to the leadership team and other parts of the organization.
• Oversee staffing plans, recruitment, and training.
• Manage new position hiring workflows.

Knowledge, Skills, & Abilities

• Strategic thinker with strong planning, administrative and organizational skills; ability to manage time efficiently, meet deadlines, work independently and within a team; ability to work under pressure.
• Possesses a flexible working style and thrives in ambiguity and paradox.
• A willingness to lead with pa