Sales Engineering, Senior Manager - US East

Description

About CloudBees 

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors. 

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit www.cloudbees.com and follow us on Twitter, Linkedin and Facebook.

About the role 

CloudBees is looking for a highly skilled, motivated and dynamic Senior Manager, Sales Engineering to lead and continuously improve our sales engineering team. This role oversees a team of sales engineers located in the Americas sales regions based in the United States. Our sales engineers play a critical role driving revenue by delivering technical expertise, ensuring customer satisfaction by owning the technical win, and collaborating with sales, product management, customer success, and professional services teams. This role will also work closely with and partner with in-region sales leaders on sales strategies and go-to-market initiatives. Additionally, it will focus on individual and team development, continuous improvement, process enhancement, and ongoing innovation in sales engineering services and deliverables.

This is a hands-on people management role requiring prior experience managing sales engineers, along with a solid technical background and depth. The role is a pre-sales position and carries a quota that directly impacts the revenue of the company. The ideal candidate will have experience in the DevOps, continuous integration, continuous delivery, feature flag or compliance space with strong listening skills. Experience implementing a consultative, value-based selling approach for sales engineers in a dynamic, fast-paced environment is essential.

This position is located in the United States. The primary territory for this role includes the Eastern United States, east of the Mississippi River. The ideal candidate will be located in this area of the country, such that they can easily reach customers in the East. This will be a remote position, with travel required to customer sites for meetings and events, as well as occasional internal meetings. Because travel will be required, candidates should ideally be located within a reasonable distance of a major airport.

What You'll Do

• Manage a team of sales engineering professionals located in the United States, providing day to day work assignments, oversight, guidance and direction and issue and conflict resolution
• Measure the team's key activities and impact, reporting individual and team performance and effectiveness to the organization
• Own the team’s HR responsibilities, including talent management, performance management, recruiting, hiring, onboarding and continuous improvement 
• Lead by example bringing new ideas, innovation and thought leadership to the team and to the sales and customer engagement processes
• Directly support sales leaders by building professional relationships and maintaining close communication with them on a regular basis
• Become an authority on all things related to Continuous Integration, Continuous Delivery, Feature Flags, Compliance and DevOps
• Understand our products, competitors, value proposition, and positioning
• Both directly (on select accounts - hands on), and indirectly in support of the team, you will: 

1. Connect and work with our customers directly and become a technical advisor showcasing the capabilities of our products (presentations, demos, workshops, technical validations)
2. Discover and understand the customer's digital transformation journey and the impact of our products and services. 
3. Work with our product team to identify product priorities discovered in field engagements
4. Attend trade shows, when appropriate
5. Act as a trusted advisor, understand our customer's business pain, and showcase the positive business outcome delivered by our products
6. Be an active part of the team, give opportunity reviews, build technical champions, and have a clear understanding of the sales cycle

• Deliver outstanding pr