Manager, Provider Regulatory Program Management

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.  

Manager, Provider Regulatory Program Management

 

Why We Have This Role

The role exists to ensure the effective management and compliance of CAHPS (Consumer Assessment of Healthcare Providers and Systems) programs, which are crucial for assessing the patient experience in healthcare settings. By having ownership of these programs, the position plays a vital part in maintaining regulatory compliance, thereby safeguarding the integrity and quality of patient care assessments. Additionally, as a liaison between the client and the Qualtrics technical/engineering teams, this role facilitates smooth communication and coordination, which is essential for the successful implementation and administration of CAHPS programs. Ultimately, the position aims to enhance the patient experience through effective program management and people leadership, making it a key component in aligning healthcare services with patient needs and expectations.

 

How You’ll Find Success

• Achieve high customer satisfaction and loyalty, evidenced by successful renewals and expansions of Qualtrics usage among healthcare customers.
• Demonstrate exceptional organizational skills by effectively managing multiple priorities and ensuring timely completion of projects related to CAHPS programs.
• Foster a supportive and empathetic work environment for team members, encouraging their professional growth and success in their roles.
• Embrace creativity and innovation when facing challenges, proposing inventive solutions to improve program administration and customer experience.
• Leverage industry expertise to provide valuable consultation on best practices, ensuring that clients receive the guidance they need to succeed.
• Maintain a persistent and solution-oriented mindset, committed to overcoming obstacles until clients achieve their desired outcomes.

How You’ll Grow

• Contribute to Leadership Development: Actively participate in guiding and maturing the XM Success function within Healthcare, gaining leadership skills and best practices from high-level discussions and strategic initiatives.
• Innovate within the Experience Management Category: Engage in building, defining, and promoting the experience management category, solidifying personal expertise while positioning yourself as a thought leader in one of the fastest-growing segments of the experience economy.
• Collaborate with Cross-Functional Teams: Work closely with teams across Sales, Product Management, Engineering, and Professional Services, enhancing collaborative skills and learning how to evolve and scale global service offerings effectively.
• Enhance Technical and Product Knowledge: Develop a comprehensive understanding of the entire suite of Qualtrics solutions, focusing on their specific applications within healthcare, thereby becoming a subject matter expert.
• Measure and Communicate Success: Regularly communicate team impact and results to key stakeholders, improving presentation and communication skills while showcasing the value of your contributions to the organization.
• Seek Continuous Improvement: Embrace feedback and actively seek opportunities for professional development, fostering a growth mindset and adaptability to promote continuous personal and team success

 

Things You’ll Do

• Lead and Develop a High-Performing Team: Recruit, mentor, and grow a diverse team of world-class XM Success Consultants, fostering a collaborative and innovative environment that drives performance and results.
• Drive Revenue Growth: Take ownership of the Healthcare Business Segment by focusing on renewing and expanding the existing customer bas