IT Technical Analyst - Plant Service Management

Grow with Welch's!

Welch's is on a journey towards our bold ambition of being the global-leader of convenient, good for you fruit-based food and beverages. To turn this goal into a reality we need you and other exceptionally talented, agile, and innovative individuals who are eager to contribute to something extraordinary!

At Welch's, we're not just offering a job; we're inviting you to be a part of a vibrant, authentic, and inclusive culture where you not only belong, but also have the opportunity to unleash the best, most authentic version of you.

Position Summary:

We are looking for a Technical Analyst - Plant IT/Manufacturing Service Management who will play a key role in supporting our manufacturing locations by delivering technology services that enable plant and local office personnel to perform their jobs effectively and efficiently.

This is an exciting time to join Welch's and be part of our Information Technology Team supporting our manufacturing and local office teams as part of our transformational digital agenda.

Where You'll Work:

This role will be based out of our Grandview, WA manufacturing plants

What You'll Do:

Deliver and support key plant technology services such as access control, security cameras, audio visual capabilities, and the support of annual harvest activities across all manufacturing facilities. You will also support all IT services locally working closely with the company's Service Desk and Infrastructure Managed Services (IMS) teams.

Responsibilities include, but not limited to:

• Coordination and implementation of all IT Service Management initiatives for Welch's plants and local National remote offices including A/V support for Board meetings
• Configure, maintain and troubleshoot a range of hardware assets including desktops, servers, laptops, printers, tablets, mobile phones, handheld scanners and other peripherals
• Daily management of toolsets including ticketing, asset management, image and deployment, patching, backups, endpoint protection and security
• Support a mix of software and applications including Windows desktop and server OS, M365 Suite, Active Directory
• Manage and support plant systems including barcode scanning hardware and other IT/OT services including support of future farm/grower technologies
• Accountable for the successful implementation of our Collaboration Program, Service Desk transition, visitor and emergency broadcast systems
• Participate as a critical incident coordinator in rotation with greater IT team
• Create and maintain plant systems documentation

Who You Are:

• Passion for achieving excellence in service delivery, solving complex situations, and collaborating with multiple stakeholders in a diverse environment
• Excellent technical, analytical, problem solving, multitasking, and time management skills with consistent attention to detail
• Ability to effectively learn, communicate and use new processes, concepts, tools, and methodology to support the needs of the business
• Change agent with strong interpersonal skills, with the ability to work across functional lines and at many levels to engage, educate and shift existing behaviors and beliefs
• Excellent presentation (written and verbal) and communication skills. Ability to effectively communicate technical issues and solutions to all levels of business
• Individual with good interpersonal and communication skills and excels at customer service
• Thrives in an evolving and collaborative environment and be a critical resource for Welch's IT Centers of Excellence

What You'll Need:

• Bachelor's Degree in Computer Science or related field required. A combination of education, training, and experience that results in demonstrated competency to perform the work may be substituted in lieu of a degree
• 3+ years of overall industry experience, specifically around IT Operations within a large complex or global business
• IT experience in a manufacturing environment demonstrating proven Infrastructure, project and process management skill sets. Operational Technology (OT) experience preferred
• Ability to work in and support a 24/7 environment providing coverage across multiple plants and additional hours as needed
• Ability to travel up to an average of 20% annually

At Welch's we value diversity, a passion for what you do, and a commitment to continuous learning. Even if you do not feel you meet every requirement listed, but this role aligns with your strengths and goals we encourage you to apply. Join us and contribute to something extraordinary.

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