Lead Registration Specialist

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE AND BAND

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team and performing arts. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, and competitions, Varsity Spirit impacts more than a million athletes each year.

 

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

Summary/Objective 

The Lead Registrations Specialist is an important member of our Competition Registration team and regional leadership team, responsible for ensuring that their customers have a seamless event registration experience.

Essential Job Functions:

• Provide leadership to the Registration Specialist team that drives customer experience and operational excellence to exceed division objectives
• Oversee day to day activities and motivate team
• Lead training of Registrations team
• Oversight of team’s performance to consistently encourage retention, growth and productivity
• Collaborate with the Supervisors/Managers of the Registrations, Experience and Operations teams to evaluate performance of team members
• Oversee and train Registration Specialists and onsite registration roles at events
• Answer phones and assists with customer questions; provide excellent customer service
• Update and maintain Salesforce pricing and divisions for events within region
• Receive, input, update as needed and monitor individual event registration
• Create and help manage wait lists for events within the region
• Help with overflow registration with End of Season events as needed
• Update and Maintain events in the USASF website
• Have knowledge and full understanding of:
  • Release Waivers (or no release waivers)
  • Rules and Regulations
  • Terms and Conditions
  • Music Verification
  • Policies and Procedures
  • USASF Compliance and Waivers
  • Bid Declarations/Intentions
  • Rec Verification  
• Collect all money before or on-site and applicable forms for assigned events
• Event Closeout
  • Zero out event (credits and balances)
  • USASF event closeout
  • Replenish Registration Materials
  • Process/Deliver Checks and or Cash for Deposits
  • Organize and store all registration forms from event
• Work with Registrations leadership, Event Coordinator, Scoring Department, USASF and other departments to ensure the best event experience for the customer and to maintain compliance with requirements
• Pack & organize all registration materials for truck traveling to event
• Monitor and provide frequent updates on regional event participation
• Monitor and participate in BAND app Q&A
• Manage the goals and success metrics established
• Collaborate closely with Supervisors/Managers of the Registrations, Experience and Operations teams
• Work as program’s point of contact on site at assigned events

Additional Job Functions:

• Serves in a mid-level management and/or support role at events
• Participate on various committees and/or boards essential to our business both indirectly and directly

Knowledge, Skills, Abilities

Proven ability to lead and mentor individuals Strong familiarity with productivity tools such as Microsoft Office Suites Fluency in Microsoft Excel Fluency in Salesforce High level of customer service acumen Excellent organizational skills with the ability to manage multiple tasks simultaneously Exceptional communication and interpersonal abilities to interact with various stakeholders Ability to work independently and collaboratively as part of a team. Stro