Data Communication Specialist

Job Posting Title:

Data Communication Specialist

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Hiring Department:

ITS Networking

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

Flexible work arrangements are available for this position, including the ability to work remotely. Remote work for individuals who reside outside Texas but within the United States and its territories will be considered and requires Central Office approval.

This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses).

Information Technology Services is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

Your skills will make a difference.
 

You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty, and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus.

The University of Texas at Austin and Information Technology Services provide an outstanding benefits package to our staff. Those benefits include:

• Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
• Vision, Dental, Life, and Disability insurance options
• Paid vacation, sick leave, and holidays
• Teachers Retirement System of Texas (a defined benefit retirement plan)
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Training and conference opportunities
• Tuition assistance
• Athletic ticket discounts
• Access to UT Austin's libraries and museums
• Free rides on all UT Shuttle and Capital metro buses with staff ID card

For more details, please see:

• https://hr.utexas.edu/prospective/benefits
• https://hr.utexas.edu/current/services/my-total-rewards

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

This position requires you to maintain a mobile phone with voice and data plans to be used when required for work.

Purpose

The Data Communication Specialist will administer and maintain Voice Services systems programming, record keeping systems related to cable records, trouble ticketing, MAC orders and perform Customer Service interactions to support these efforts.

Responsibilities

• Program and maintain Voice Services Systems (Voicemail, Auto-Attendants, Queues, and Voice PBX) maintaining accuracy.
• Administer and maintain accurate record keeping in cable management system for Networking & Telecom cabling plant. Work with technicians, maintain proficiency and provide data as needed for infrastructure growth planning.
• Administer and maintain work order, trouble ticket systems and ServiceNow, maintaining proficiency. Ensure compliance with service SLA's on requests and trouble tickets.
• Review cabling manifests, test results, footages, and other related infrastructure details in the as-builts and create outlet schemes for ITS and capital projects. Provide punch lists to ITS Facilities Design as needed.
• Assist ITS Business Office and customers on best practices and solutions for their telephone systems as needed to ensure high levels of service and satisfaction.
• Coordinate special projects and events as requested.
• Other related functions as assigned.

Required Qualifications 

• 5 years Customer Service experience

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Relevant education and experience may be substituted as appropriate.

Preferred Qualifications 

• Poly Phone Configuration
• Ribbon Application Server Programming
• MS Teams Phone System Administration
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