Product Director, Merchant

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, online trading, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

Further information is available at www.paysafe.com. 

 

The Product Director, Merchant for Value Added Services will own the vision, strategy, and execution of the company’s product partnership ecosystem. This role is responsible for identifying, developing, and scaling strategic partnerships that enhance product capabilities, accelerate roadmap delivery, and drive revenue growth. The ideal candidate is a strategic thinker with deep ecosystem knowledge, strong product fluency, and exceptional cross‑functional leadership skills. They excel at building high‑impact relationships, navigating complex technical integrations, and influencing senior stakeholders in fast‑moving environments.

 

Key Responsibilities

Partnership Strategy & Vision

• Develop and articulate a long‑term partnership strategy aligned to product, technology, and commercial goals.
• Build and maintain a prioritized ecosystem roadmap informed by market trends, customer needs, and competitive analysis.
• Identify and evaluate new partner opportunities that expand product capabilities, improve merchant and customer experiences, or open new revenue streams.

Partnership Lifecycle Leadership

• Lead the full lifecycle of strategic partnerships—from sourcing and evaluation through negotiation, integration, launch, and ongoing performance management.
• Act as a key decision-maker in assessing partner fit, technical feasibility, commercial models, and strategic alignment.
• Serve as the primary advocate for partner-driven product opportunities, ensuring they deliver meaningful business and customer value.

Cross-Functional Leadership & Collaboration

• Foster strong collaboration with product, engineering, design, operations, marketing, legal, compliance, and finance to deliver successful partner integrations.
• Influence executive stakeholders with clear communication of partnership strategies, business cases, risks, and performance outcomes.
• Drive alignment across teams to ensure effective prioritization, integration sequencing, and cross-functional readiness.

Ecosystem Development & Performance Optimization

• Build a high-quality, scalable partner ecosystem that enhances product differentiation and accelerates time-to-market.
• Develop frameworks for partner tiering, onboarding, certification, technical quality, and lifecycle governance.
• Monitor partner performance through defined KPIs, driving continuous improvement across integrations, joint solutions, and GTM motions.

Market Insights & Innovation

• Stay current on industry trends, competitive partner ecosystems, emerging technologies, and regulatory developments.
• Translate ecosystem insights into actionable recommendations for product strategy and long-term innovation.
• Build strategic relationships with key platforms, fintechs, technology providers, and industry influencers.

Financial & Operational Management

• Evaluate the commercial impact of partnerships, including ROI, revenue potential, cost implications, and resource requirements.
• Manage budgets, forecasts, and partner-related investments to ensure alignment with financial goals.
• Ensure disciplined prioritization and efficient allocation of resources across partnership initiatives.

 

Qualifications

• Bachelor’s degree in Business, Technology, or a related field, or equivalent professional experience in lieu of a degree.