Commercial Lines Account Manager - Transportation

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Responsibilities:  

• Establish and maintains a strong relationship and assists the client advisors in making decisions on account updates and coverage for accounts ranging from mid-size to large accounts with moderate complexities. 

• Collaborate with the client advisor to review exposures and insurance programs for assigned clients, determine if carrier is the best fit for the client while considering coverage, protection, and cost. 

• Collaborate with client advisors to market, quote, and prepare the proposal for the client from both a risk management and insurance prospective to decide upon the “best” way to manage the customer’s risk. 

• Provide day-to-day service, anticipate customer’s needs, and respond to client issues/questions in a timely manner. 

• Handles initial report of claims and following up to ensure that the claim is properly progressing, and customer’s needs are being met. 

• Monitor carrier activities to make sure that they are fulfilling their responsibilities to the customer (policy endorsements, claims, etc.). 

• Complete account reviews. 

• Attempt to round-out each customer’s insurance portfolio including, the solicitation of additional commercial and personal lines insurance where applicable and maintain customer records in accordance with procedures. 

• Keeps customers up to date on “pending changes” in the insurance world that may impact their insurance coverage. 

• Assists or completes other tasks as directed by platform management. 

• Provide timely, professional, accurate communication to client, team, and carrier representatives. 

• Keep and maintain confidentiality of client records and communication. 

• Seeks referrals from clients and follows through to help generate new business. 

• Refers current and prospective clients to Benefits Department and Personal Insurance for solicitation of those lines of business. 

• Coach and mentor junior members of the commercial lines, may lead team meetings and initiatives. 

• Comply with agency standards, policies, and procedures.<