Lead Sales Aesthetician

Lead Sales Aesthetician

Benefit Boutique – Mill Valley (35 Throckmorton Ave, Mill Valley, CA 94941)

 

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

 

Essential Duties and Responsibilities

 

-Customer Service-

• The customer is the number one focus, and all employee actions are to reflect this priority.
• Greet customers within 30 seconds or less.
• Traffic Stop customers when not with an existing customer.
• Follow the selling formula, including all processes trained in the Global Service Handbook.
• Demonstrate and sell Benefit products.
• Maintain a high energy level on the floor at all times.
• Build and maintain good customer relationships.
• Keep accurate and complete records in the Retail/POS system.
• Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.
• Effectively communicate with customers, co-workers, all Benefit related personnel and appropriate Retail partners.
• Ensure all clients read and sign the service E-waiver form (customer protection, service release form).
• Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction.
• Recommend additional services to determine and meet customer needs.
• Use the appointment book procedure correctly to service the maximum number of customers at any given time.
• Coach and lead by example to ensure Aesthetician team is compliant with above mentioned and all other customer service responsibilities.

 

-Results-

• Achieve daily/ weekly/ monthly individual service and product goals.
• Maintain target service and product sales per hour.
• Sell and recommend products with each and every service, and hand over customers to Beauty Artists at the close of each service to maximize each sales opportunity.
• Coach and lead by example to ensure Aesthetician team achieves above mentioned goals and other goals as assigned.
• Audit State Board standards and complete monthly service audits within Boutique on a monthly basis.

 

-Teamwork-

• Promote a professional, respectful, fun and gossip free environment for customers and employees.
• Work closely with other Beauty Artists and Aestheticians to ensure excellent customer service and goal achievement.
• Be on time and ready to work all shifts.
• Act professionally, ethically and with integrity, using good judgment at all times. Help maintain clean and safe sales and stock areas, communicate maintenance issues to Boutique Proprietor.
• Communicate inventory needs and concerns Boutique Proprietor.
• Properly and accurately register all sales using the Service Receipt and all sales reporting forms.
• Communicate training needs that will result in raised sales to Boutique Proprietor
• Ensure compliance with all Company and Retailer policies and procedures.
• Coach and lead Aesthetician team in the above-mentioned areas and all other team expectations and responsibilities.
• Assist supervisor in the completion of all supply, payroll, scheduling, new Aesthetician onboarding process and other operational duties as assigned.

 

All other duties as assigned.

 

Requirements

• Able to perform the following physical duties including, but not limited to
• Must be comfortable selling makeup & upselling services and comfortable coaching to these.
• Must be comfortable traffic stoppin