Associate Director, LPS Reimbursement and Analytics

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly Patient Services (LPS) is a center of excellence for US patient services and customer support. Our responsibilities include the design and execution of industry-leading, multi-channel customer support solutions and services that enable better patient outcomes and help Lilly achieve business objectives. Members of LPS should deeply understand customer needs and the healthcare ecosystem, and all are encouraged to play a part in our purpose of connecting people to Lilly products and solutions. Together, we are accountable for an end-to-end support ecosystem of solutions that minimize abandonment, increase adherence and persistency, and deliver industry-best customer experiences.

The Associate Director, LPS Reimbursement and Analytics is accountable for building a well-rounded data strategy for reimbursement across all of Lilly Patient Services as well as the execution and measurement of reimbursement services and affordability solutions as part of US customer support programs. This role will work with the Senior Director, LPS Reimbursement and Analytics.

Position Responsibilities:

• Responsible for development of a data strategy for the Reimbursement and Analytics team and building balanced measures and integrated scorecards. The focus of this role will be dedicated to supporting Immunology CSPs (Customer Support Program).
• Own identification, recommended solutions, and communication of product reimbursement themes across business areas through clear and concise narratives for all partners.
• Lead data reporting and analysis in support of executive summaries and governance presentations specific to product reimbursement initiatives and outcomes.
• Provide support on demand for enterprise projects and or reimbursement data requests for changing market dynamics and trends to enable data driven decisions for all partners.
• Responsible for proactive analysis and measurement of product reimbursement services for all CSPs across service channels, including consistency in business requirements and attainment of business objectives.
• Providing work quality and capacity oversight for other team members in support of product reimbursement services as needed.
• Partner cross functionally with internal teams to ensure data is digestible and available.
• Responsible for the coordination and prioritization of product reimbursement services concerns across channels. Participate in solution and process innovation to improve product reimbursement authorization outcomes as well as meet the evolving demands of the business.
• Ensure alignment to all privacy, compliance, and legal requirements as well as CSP Principles with particular emphasis on data protection and proper use.

Basic Qualifications:

• Bachelor’s degree or equivalent
• Minimum 3 years of experience
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Additional Skills/Preferences:

• Proficiency in SQL coding language
• Previous experience in pharmaceutical market access and/or healthcare industry
• Strong analytical, problem solving and investigative skills
• Proven interpersonal skills, teamwork and people development
• Ability to communicate proactively and optimally with IT and business partners
• Business Intelligence certifications (e.g., Tableau, PowerBI)
• Strong communication skills and ability to influence without authority
• Previous experience analyzing CSP (or equivalent) vendor data
• Diligent with a focus on accuracy and precision

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to