Field Service Technician

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

GENERAL SUMMARY: 

PAI is looking to hire a Field Support Technician in the Oklahoma City area, to support our portfolio of ATMs primarily in OK.  This position includes working in all aspects of ATM operations, programing, assembly, repair, cash loading and installation. The individual will need to be highly motivated, detail oriented, and have experience in one or more areas ATM service and/or cash operations. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

ESSENTIAL DUTIES AND TASKS:

• Make on-site visits to locations to cash load, diagnose, repair, or install/remove/relocate ATM equipment
• Program ATM’s unassisted or with assistance from Technical Support
• Install, repair or replace ATM signage in customer locations
• Support VTS Branches with cash loading ATMs
• Implement and comply with Standard Operating Procedures associated with carrying / transporting cash
• Engage with the customer to ensure high levels of customer service
• Document activities within the PAI system
• Guard and protect the assets of the employer
• Other field and service work as business needs present themselves, within your scope of practice

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the Field Service Technician role include:

• Customer Focus – Is dedicated to meeting the expectations and requirements of external and internal customers; acts with customers in mind.
• Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Interpersonal Savvy - Relates well to all kinds of people both inside and outside of the organization.
• Learning on the Fly – Learns quickly when facing new problems; open to change; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks; knows when to ask for help.
• Problem Solving - Uses logic and methods to solve problems with effective solutions; looks beyond the obvious and doesn't stop at the first answers.
• Situational Awareness – Safety first.  Being aware of what is happening around you in terms of where you are, where you are supposed to be, and whether anyone or anything around you is a threat to your health and safety.
• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent
• At least 6 months experience in electronic or mechanical repair; ATM experience highly preferred
• 21 years of age minimum
• Compliance with all local and state firearm laws and has obtained or capable of obtaining certification.
• Carry an approved firearm while performing the duties of an ATM Cash Loader
• Clean driving record and a valid state of residence driver’s license
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