Serv Coord-Sales Support

Summary

An individual with excellent written and verbal communications skills. You must be able to work in an active environment with the ability to multi-task. A history of customer service and a friendly manner are also required.  

 

What You'll Do

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

 

Responsibilities 

 

• Field phone calls from customers and document issues in CRM system 

• Order product as needed 

• Confirm all service agreements are uploaded and orders are placed 

• Track services for completion and quality check 

• Follow up that product is ordered immediately and correctly for project 

• Contact customers periodically to update on material orders and expected start date 

• Schedule all services and Caps and Covers 

• Work with reputation person on positive feedback from customers 

• Track the processing of all Return Merchandise Authorization 

• Work with Service Tech each morning, collect paperwork from day before 

• Experience with computers 

 

SUPERVISORY RESPONSIBILITIES 

N/A 

Who You Are

PHYSICAL DEMANDS / WORK ENVIRONMENT    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.  

• Frequent use of eye, hand, and finger coordination enabling the use of office machinery.  

• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.  

 

TRAVEL REQUIREMENTS 

N/A 

 

 

Who We Are

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

 

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.