Senior Manager, Commercial Legal Counsel

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

We are looking for a skilled Senior Manager, Commercial Legal Counsel who has experience working in a fast-paced environment, can provide practical and solutions-based business guidance and is comfortable taking on a diverse range of responsibilities to support business partners worldwide.  The successful candidate will be well-rounded in advising on a variety of legal matters and can synthesize multiple issues quickly in order to support the constantly changing needs of the business. 

This position will report to the Senior Director, Head of Commercial and Product Legal and will be a key stakeholder in building out the Legal function at Intercom.

What will I be doing? 

• Review and negotiate inbound and outbound contracts, including ability to independently negotiate SaaS agreements, data processing agreements and business associate agreements with sophisticated, enterprise customers
• Respond to legal requests from Sales, Customer Support, Sales Operations, Marketing and other internal clients and work cross-functionally with  Security and Product and Engineering.to determine the appropriate course of action
• Develop and manage various contract templates and negotiation playbooks and improve efficiency of sales contracting processes in collaboration with Sales Operations 
• Deliver legal trainings and develop materials in collaboration with Sales Enablement
• Keep abreast of changes to relevant data protection, data privacy, information security, commercial contracting and AI-related regulations and guidelines 
• Research and adopt AI solutions to innovate and streamline the contract review process and to respond to customer RFPs and questionnaires 
• Assist with special projects that are assigned and collaborate with other members of the Legal team for in order to ensure successful completion

What skills do I need? 

• 15+ years of commercial transactional experience at technology companies and/or in a technology transactions-related practice area at a law firm
• People management experience 
• Advanced drafting and writing skills, strong negotiation skills and risk evaluation and ability to field escalations and coach and mentor others to develop these skills  
• Solid understanding of intellectual property, software licensing and cloud computing
• Working knowledge of data protection, data privacy, information security and AI-related regulations
• Experience with CRM software and automated contract management systems
• Ability to prepare simple, business-influencing work product and insightfully convey a variety of legal principles, train others, share knowledge and subject-matter expertise
• Be able to effectively prioritize and advance multiple transactions happening simultaneously, often on tight deadlines
• J.D. degree from an ABA accredited law school and licensed attorney in good standing with California state bar or ability to be registered as in-house counsel if licensed in another jurisdiction

Bonus skills & attributes 

• You are creative and resourceful as well as organized, operationally-minded and have an attention to detail
• A sense of passion to support Intercom’s business and the versatility and confidence to take on challenges that are presented to you
• You are able to quickly get up to speed on what matters most to Intercom’s culture, business and customers by building deep relationships with all levels and offices within the company
• A team player with an orientation to work collaboratively
• You create an environment of open and honest two-way communications and have a good sense of humor

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work