Guest & Member Relations - Premium Account Executive

The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.


Mission
The Tampa Bay Buccaneers organization’s vision is to be the flag-bearer for Tampa Bay past and future, while driving the next generation of NFL culture. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.


Position Description
The Guest & Member Relations Premium Account Executive is responsible for providing exceptional, relationship-based service to Club & Premium Season Pass Members and managing a dedicated book of business and contributing to retention, revenue generation, and member satisfaction. The Associate executes the department’s retention, engagement, and service strategies through proactive outreach, personalized communication, and high-quality support across all membership touchpoints.


Essential Functions
• Member Relationship Management & Service Execution
◦ Deliver exceptional, personalized service to Premium Members to strengthen loyalty, satisfaction, and long-term retention.
◦ Manage a dedicated book of business of premium clients, maintaining consistent communication through outbound/inbound calls, emails, meetings, and in-person interactions.
◦ Serve as the primary point of contact for assigned members, assisting with account needs including relocations, mobile ticketing, Krewe Card issues, payments, and benefit fulfillment.
◦ Provide exceptional assistance and create a seamless experience for Premium all-inclusive guests by addressing inquiries, resolving concerns, and meeting service needs during all Premium stadium events.

• Retention, Revenue & Engagement Initiatives
◦ Manage Premium contracts and Premium member initiatives, ensuring accurate fulfillment, timely delivery, and alignment with program standards to strengthen Premium membership value and satisfaction.
◦ Drive renewals, referrals, add-ons, and upgrades by identifying member needs and proactively offering solutions or additional inventory.
◦ Execute targeted outreach campaigns—including cancellations, past-due accounts, survey follow-ups, event invitations, and renewal likelihood outreach.
◦ Support departmental revenue goals by utilizing relationship-building skills and understanding member preferences, usage, and account history.
◦ Actively assist and manage special projects and member initiatives, ensuring accurate fulfillment, timely delivery, and alignment with program standards to strengthen membership value and satisfaction.

• Operational Support & Account Management
◦ Maintain accurate and updated member information in CRM and ticketing systems, including account notes, payment updates, transfer requests, and ticketing resolutions.
◦ Process account-related transactions such as payments, relocations, seat changes, and service adjustments with accuracy and efficiency.
◦ Assist with billing questions, payment plan information, and compliance follow-up as directed by leadership.

• Event, Gameday & Experience Support
◦ Serve as a frontline representative at all premium member-facing events including gamedays, Draft Party, Training Camp, autograph sessions, facility tours, exclusive experiences and all stadium events.
◦ Assist in the execution of member presales and on-sales such as annual relocations, playoff presale windows, training camp access, draft party ticketing, and Krewe Perk Selection.
◦ Provide onsite support to ensure smooth event operations and an exceptional member experience.

• Cross-Department Collaboration
◦ Partner with internal teams—including Ticket Operations, Marketing, Premium, Finance, and Game Day Operations—to ensure accurate and timely delivery of member benefits, communications, and experiences.
◦ Share trends, member feedback, and operational issues with the Manager to support process improvement and departmental efficiency.


Management Responsibilities
This position does not manage employees.


Skills & Abilities
Strong written and verbal communication skills
Active listening and interpersonal awareness
Effective time and resource management
Ability to prioritize tasks and meet deadlines
Strong organizational and follow-up skills
Ability to understand and meet customer needs
Strong service orientation and relationship-building skills
Conflict resolution and issue management
Openness to feedback and continuous improvement
Willingness to le