Licensed Property & Casualty Customer Service Agent

Our Qualfon Mission: 

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Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. 

 

What we offer: 

• All team members can further their education and earn a college degree through Qualfon University

• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values

• Team members have FREE access to personal and professional support through our care coaches.

• Majority of shifts are 40 hours per week.

• Medical, dental benefits, vision, and life & accident insurance for full-time employees

• Competitive wages: $21.00 - $21.84 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location)

• Paid Time Off (PTO)

 

What will you be doing:

• Respond to customer inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner

• Processing payments, cancellations, resolving billing issues and inquiries. Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores

• Follow scripting to promote recurring payments and self-service options

• Strong capacity to retain information

• Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.

• Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude

• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.

• Ensuring KPI's are met

 

What skills you’ll need:

• Active Personal Lines or Property & Causality Insurance License in the state you reside

• 1 -2 year of customer service experience

• Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail

• Excellent verbal and written communication skills. Must have a pleasant speaking voice, good articulation, annunciation, and clear diction.

• Strong multi-tasking skills: in this role you will need to actively listen while simultaneously entering information into Allstate’s system

• Proficient written and verbal communication skills including professional email and telephone etiquette.

• Must be highly organized and flexible, as well as able to work independently and in a self-directed manner

• Proficiency with Windows PC applications including MS Office and the Internet and should be able to do some basic system troubleshooting, like audio settings, etc.

• Flexibility to work the program's hours of operation.

• Ability to adapt to evolving parameters, procedures, & call flow

 

Additional skills:

• Have a working knowledge and understanding of vehicle types, including various makes and models

• Ability to answer customer inquiries that require an agent's license on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records.

 

Work at Home Requirements:

• High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot

• Upload speed of 3 Mbps; Download speed of 16 Mbps

• The Internet service provider (ISP) must be highly stable with 1% or less packet loss

• Latency under 100ms.

• All Hires must have an available cell phone or tablet and be able to install our required 2FA softwared for Multifacator authentication on that device

• Quiet distraction free work environment.

 

 

 

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth